Kimberly Mitchell
Canal Fulton ,Ohio
Summary
Dynamic Customer Service Representative with a proven track record at Crown Heating & Cooling, excelling in conflict resolution and customer satisfaction measurement. Skilled in Microsoft Office Suite and adept at building rapport, I significantly enhanced customer loyalty and repeat business through empathetic service and efficient problem-solving.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Jennings Heating & Cooling
Customer Service Representative
Crown Heating & Cooling
11.2020 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Green High School
Green Ohio06.1981
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Filing
- Multi-line phone talent
- Coordination
- Assertiveness
- Recordkeeping strengths
- Account management
- Spreadsheets
- Route management
Timeline
Customer Service Representative
Crown Heating & Cooling
11.2020 - 12.2024
Customer Service Representative
Jennings Heating & Cooling
Green High School
Similar Profiles
Richard FellandRichard Felland
HVAC-R Service Technician at Jennings Heating And CoolingHVAC-R Service Technician at Jennings Heating And Cooling
Johnny Johnson JrJohnny Johnson Jr
HVAC Assistant at Neely Heating & CoolingHVAC Assistant at Neely Heating & Cooling
Patrick OBrienPatrick OBrien
General Manager at Hiller Plumbing, Heating, Cooling & ElectricalGeneral Manager at Hiller Plumbing, Heating, Cooling & Electrical
Alex DillsAlex Dills
Barista at StarbucksBarista at Starbucks
ERICA M HELMSERICA M HELMS
Notary Signing Agent at Erica HelmsNotary Signing Agent at Erica Helms