Kimberly Montag
Hebron,KY
Summary
Personable and dedicated to our clients. Having extensive experience in customer service. Solid team player with a positive attitude and proven skill in establishing rapport with patients and the team. Motivated to maintain satisfaction and contribute to the practices success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing the practice.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dolphin Sea and Land Transport LLC
St. Thomas USVI, USVI
05.2022 - 02.2025
- Answered customer inquiries via phone, email, and chat.
- Led on- and off-site customer support teams across multiple time zones.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Monitored customer satisfaction levels through surveys and feedback.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted in International Customs compliance
Dental Assistant
St. John Dental
Cruz Bay St. John , USVI
12.2017 - 03.2022
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Took bitewing, periapical, and occlusal X-rays and prepared for dentists to review.
- Documented patient records during procedures and added notes taken to treatment chart.
- Laid out dental instruments and equipment before procedures.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental examinations; past instruments during procedures, suctioned fluids and mixed materials during procedures, all while keeping the patient at ease.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Utilized autoclave to sterilize instruments and prevent cross-infection between patients.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Office Assistant
Dr. Cool Air Conditioning & Refrigeration
Cruz Bay St. John , USVI
01.2013 - 09.2017
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Inventoried and ordered materials and supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Computed, recorded and proofread data or reports into various computer systems accurately and efficiently.
- Processed and prepared business or government forms and expense reports.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Education
Some College (No Degree) - Business Management
College of DuPage
Glen Ellyn, ILSkills
- Excellent communication and interpersonal skill
- Microsoft Office
- Administrative Skills
- Attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Time management
- Client relations
- Data entry
- Complaint resolution
- Customer relationship management
- Route management
- Scheduling
- Refunds processing
- Order processing
Timeline
Customer Service Representative
Dolphin Sea and Land Transport LLC
05.2022 - 02.2025
Dental Assistant
St. John Dental
12.2017 - 03.2022
Office Assistant
Dr. Cool Air Conditioning & Refrigeration
01.2013 - 09.2017
Some College (No Degree) - Business Management
College of DuPage