Kimberly Moran-Mazariego
Summary
Driven Front Office Manager with a proven track record at Days Inn And Suites DIA, excelling in customer service and inventory control. Achieved significant improvements in occupancy rates and customer satisfaction. Skilled in hiring and training, fostering a team capable of exceeding performance goals. Expertise in financial accuracy and resolving customer complaints ensures repeat business and revenue growth.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Days Inn And Suites DIA
08.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Assistant Manager
Sonics Drive In
11.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Montbello High School
Denver, CO05.2022
Skills
- Customer Service
- Hospitality services
- Hiring and Training
- Inventory Control
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
Days Inn And Suites DIA
08.2022 - Current
Assistant Manager
Sonics Drive In
11.2019 - 08.2022
High School Diploma -
Montbello High School
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