Kimberly Mordoh
Summary
Results-driven store manager with a history of surpassing team objectives and launching effective customer service strategies. Skilled in staff training and sales analysis, leading to improved team performance and increased customer satisfaction.
Overview
25
25
years of professional experience
Work History
Store Manager
Fabletics
Minnetonka, Minnesota
04.2025 - Current
- Exceeded team goals through implementation of innovative customer service initiatives.
- Established customer service standards and monitored compliance to enhance performance.
- Trained team members on customer service standards and product knowledge, enhancing customer interactions.
- Resolved issues by sharing best practices among staff, fostering a collaborative environment.
- Analyzed sales data to identify trends and adjust strategies effectively.
- Organized promotional events to boost product awareness and engagement.
- Prepared weekly schedules ensuring optimal floor coverage within fiscal guidelines.
Store Manager
Levis Strauss & Co
Bloomington, Minnesota
11.2021 - 04.2025
- Achieved 32% EBIT and increased sales compensation by 22% through strategic P&L management.
- Directed comprehensive inventory audits and financial reconciliations, ensuring 100% reporting accuracy.
- Implemented visual merchandising strategies that enhanced product displays and boosted customer engagement.
- Established KPIs to create high-accountability culture, contributing to improved employee retention.
Store Manager
Rue21
Blaine, Minnesota
04.2021 - 11.2021
- Monitored inventory audits and reconciled financial discrepancies to ensure accurate reporting.
- Streamlined financial operations to improve budget compliance and profitability.
- Conducted sales reporting to inform strategic decisions and identify growth opportunities.
- Prioritized succession planning initiatives in collaboration with management team.
Full Time Supervisor
DSW Shoe Warehouse
Maple Grove, Minnesota
03.2019 - 04.2021
- Modeled exceptional customer service to enhance brand reputation and drive conversions.
- Managed inventory levels, ensuring stock availability met customer demands.
- Facilitated communication between staff and upper management, addressing operational challenges effectively.
- Fostered collaborative, team-oriented environment, enhancing employee engagement and performance.
Full Time Key Lead
Ivivva by Lululemon
Canoga Park, California
02.2016 - 08.2017
- Improved productivity by reviewing and modifying operations and workflows by 22%. Managed daily operations to ensure efficiency and productivity.
- Facilitated recruitment, training, and development initiatives to strengthen team skills.
- Partnered with companies to organize community engagement events.
- Coordinated events with other companies to engage community and expand outreach.
Store Manager
Swarovski
Sherman Oaks, California
09.2004 - 06.2006
- Developed and executed sales plans for 15 consecutive months, driving consistent revenue growth.
- Increased sales by 30% immediately after joining.
- Managed sales staff to enhance customer service and improve brand presentation.
- Maintained daily operations including payroll, operational costs and inventory management.
- Implemented loss prevention strategies to reduce inventory shrinkage.
Area Manager
PureBeauty
Encino, California
10.2000 - 09.2004
- Managed team operations across multiple retail locations to ensure high standards.
- Effectively increased profitability through inventory control by 11%.
- Analyzed sales data to identify trends, adjusting strategies to drive performance improvements.
- Coordinated training programs for staff, enhancing product knowledge and elevating customer service.
- Implemented visual merchandising strategies to create appealing store displays and layouts.
- Collaborated with marketing teams on promotional campaigns and community events, fostering brand engagement.
- Resolved conflicts between employees or customers in a professional manner.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
Education
Some College (No Degree) - Marketing, And Corporate Ethics
American College of Applied Arts
Westwood, CASome College (No Degree) - Business, Child Development
Santa Monica College
Santa Monica, CASkills
- Customer service excellence
- Visual merchandising strategies
- Sales analysis techniques
- Inventory management systems
- Profit and loss oversight
- Team leadership skills
- Staff training
Accomplishments
2025 Fabletics Award: Highest Comp Conversion
Swarovski Golden Swan Award: Exceeded year-end sales plan by 23%
Swarovski Top 10 Store: Recognized for national performance excellence
Swarovski Golden Swan Award: Exceeded year-end sales plan by 23%
Swarovski Top 10 Store: Recognized for national performance excellence
Affiliations
Partner with major corporations to develop and implement support frameworks, educating executive leadership on actionable strategies to support employees and families affected by Cystic Fibrosis.
Timeline
Store Manager
Fabletics
04.2025 - Current
Store Manager
Levis Strauss & Co
11.2021 - 04.2025
Store Manager
Rue21
04.2021 - 11.2021
Full Time Supervisor
DSW Shoe Warehouse
03.2019 - 04.2021
Full Time Key Lead
Ivivva by Lululemon
02.2016 - 08.2017
Store Manager
Swarovski
09.2004 - 06.2006
Area Manager
PureBeauty
10.2000 - 09.2004
Some College (No Degree) - Marketing, And Corporate Ethics
American College of Applied Arts
Some College (No Degree) - Business, Child Development
Santa Monica College