Kimberly Morgan
Stockton,CA
Summary
Dedicated professional in health operations with a proven track record in implementing process improvements and ensuring regulatory compliance. Skilled in managing daily operations and enhancing workflow efficiency to optimize patient service delivery.
Overview
9
9
years of professional experience
Work History
Behavioral Health Operations Manager
Community Medical Centers
Stockton, CA
12.2024 - Current
- Collaborated with Chief Behavioral Health Officer to develop and implement strategic initiatives that align with organizational goals.
- Managed daily operations to optimize service delivery and improve patient experience in healthcare settings.
- Directed daily operations by implementing short-term and long-term strategies to achieve business goals.
- Oversaw staff scheduling to ensure optimal coverage and responsiveness to patient needs.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Supervised employee workflow to maximize productivity and maintain quality standards.
- Ensured compliance with regulatory standards across all operational practices.
- Facilitated team meetings to address operational challenges and develop solutions.
Program Operations Director
Creative Child Care, Inc
05.2022 - 10.2024
- Directed compliance department operations, ensuring alignment with organizational goals while reporting to executive director.
- Managed design and implementation of agency management systems per federal, state, and local regulations.
- Coordinated with executive director, fiscal education, family services, and HR directors to uphold compliance standards across the agency.
- Conducted ongoing program monitoring and self-assessments to evaluate effectiveness monthly and quarterly.
- Aggregated data to support planning, analysis, and decision-making for continuous quality improvement.
- Facilitated staff training on integrating data management into daily workflows, enhancing operational effectiveness.
- Facilitated staff training sessions focused on maintaining quality and compliance standards.
- Managed access to the child plus database to ensure compliance with state contract requirements.
Assistant Business Manager
Eduro Healthcare
01.2021 - 03.2022
- Managed billing and collections for insurance reimbursements, ensuring timely payments for residents.
- Processed accounts receivable deposits and managed petty cash for resident trust accounts to maintain accurate financial records.
- Facilitated social services by coordinating referrals for post-care placement in specialized treatment.
- Conducted intake interviews to assess patients during admission and plan discharges.
Case Worker
San Joaquin County
Stockton
08.2019 - 12.2020
- Managed a caseload of nearly 300 clients, ensuring timely updates on benefits.
- Conducted client interviews, assessing program eligibility and benefit status to ensure clients received appropriate support.
- Verified income and expenses, processing applications and renewals efficiently.
- Issued notices of action to inform clients of benefit changes, maintaining clear communication and compliance with regulations.
- Initiated fraud investigations, reporting findings to safeguard program integrity and protect client interests.
EOB Researcher/Billing/Accounts Receivable/Medicare Liaison
Pacific Medical, Inc
02.2017 - 08.2019
- Oversaw Medicare claims billing, processing payments, and managing appeals, enhancing team's effectiveness in claim resolution.
- Managed claim denials from insurance companies, correcting billing issues and filing appeals to secure rightful reimbursements.
- Processed medical records and followed up on outstanding claims, ensuring timely resolution and minimizing delays in revenue.
- Handled accounts receivable by posting incoming payments from insurance companies.
- Balanced daily deposits to maintain accurate financial records.
Education
Master of Health Administration and Master of Business Administration -
University of Phoenix
Phoenix, AZ04-2025
Bachelor of Science - Health Administration, concentration in Health Management
University of Phoenix
Salida, CA09-2016
Skills
- Patient engagement
- Regulatory compliance
- Healthcare finance
- Healthcare budgeting
- Program evaluation
- Risk management
- Cost-benefit analysis
- Project management
- Process analysis
- Capital budgeting
- Organizational performance
- Change management
- Staff training
- Team dynamics
- Transformational leadership
- Human resource management
- Market analysis
Timeline
Behavioral Health Operations Manager
Community Medical Centers
12.2024 - Current
Program Operations Director
Creative Child Care, Inc
05.2022 - 10.2024
Assistant Business Manager
Eduro Healthcare
01.2021 - 03.2022
Case Worker
San Joaquin County
08.2019 - 12.2020
EOB Researcher/Billing/Accounts Receivable/Medicare Liaison
Pacific Medical, Inc
02.2017 - 08.2019
Master of Health Administration and Master of Business Administration -
University of Phoenix
Bachelor of Science - Health Administration, concentration in Health Management
University of Phoenix