Kimberly Moultrie
Birmingham
Summary
Detail-oriented professional skilled in payment negotiation and dispute resolution. Experienced in managing customer accounts and providing top-notch service, leading to enhanced customer satisfaction and retention.
Overview
31
31
years of professional experience
Work History
Collections Representative
AT&T
Huntsville
06.2025 - 09.2025
- Communicated with business customers via phone and email iin pursuit of collectig company revenues.
- Managed customer accounts to resolve outstanding payments and disputes.
- Takes necessary action using on-line system on delinquen accountsincluding restorals, denials and disconnects of service where collection practice dictates.
Service Representative
BellSouth Telecommunications/AT&T
Birmingham
09.1998 - 06.2025
- Worked on billing inquiries for both small and large business accounts.
- Contacted customer with the resolution to billling disputes.
- Made adjustments to customer accounts based on the outcome of the investigation.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Worked with management to determine if customer were billed correctly for specific products and services.
- Recognized by management for providing exceptional customer service.
Accounting Assistant
South Central Bell
Birmingham
04.1994 - 09.1998
- Processed invoices and expense reports accurately and timely.
- Supported audits by providing necessary financial information promptly.
Education
High School Diploma -
Jess Lanier High School
Bessemer, AL05-1987
Skills
- Payment negotiation
- Dispute resolution
- Data entry
- Customer relationship management
- Problem solving
- Effective communication
- Customer support
- Time management
References
References available upon request.
Timeline
Collections Representative
AT&T
06.2025 - 09.2025
Service Representative
BellSouth Telecommunications/AT&T
09.1998 - 06.2025
Accounting Assistant
South Central Bell
04.1994 - 09.1998
High School Diploma -
Jess Lanier High School