Proactive and resourceful Administrative Coordinator with a background in mental health services. Organized professional who works easily with staff, clients and families to meet service needs. Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Provider Investigator/Protection From Harm
Comcare Inc.
08.2023 - Current
Protection from harm against abuse, neglect, or exploitation that serve people with intellectual and developmental disabilities.
Provider Investigator
D&S Community Services
02.2018 - 08.2023
Carefully documented statements, observations and evidentiary materials.
Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Documented findings and prepared detailed reports.
Conducted interviews with witnesses and clients.
Kept current on all agency and state policies, rules, regulations and statutes, per DIDD.
Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
Seized evidence for investigations and interviewed involved parties.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
DIDD Case Manager/Independent Support Coordinator
The ARC of Washington County
04.2013 - 06.2017
Advocates for the needs of individuals within and outside the system
Serves as liaison between the individual,
provider and care provider
Developing and revising person centered Individual Support Plans
Reports all risk, injury, need or change of individual's status to the appropriate DIDD licensing agency
Monitoring monthly progress reports, medical assessments and financial records
Monthly face to face visits
Schedule and facilitate all meetings
Documentation of all services
Monitoring client's health status, medical conditions and well-being
Completes referrals to appropriate service providers
Completes discharge planning and develops the transitional plans.
Support Staff/House Manager
Comcare
10.2010 - 03.2013
Provided direct client care
Completed administrative and clerical documentation such as daily notes detailing client activity supporting
the ISP.
Customer Service Representative
Frontier Health/Nolachucky
10.2007 - 04.2010
Answering incoming calls regarding billing problems and general client concerns
Schedule therapy appointments
Update client information
Performed all general office duties in a fast paced office setting.
Certified MHFA (Youth and Adults) Instructor at COMCARE - Children's Services WESTCertified MHFA (Youth and Adults) Instructor at COMCARE - Children's Services WEST