Rhonda Murray-Makovsky
Prentice,WI
Summary
A true team player with respect and team based approach to the employer and to the people I work with both consumer and fellow employees.
Overview
12
12
years of professional experience
Work History
Adult Protection Investigator
Price County Health and Human Services Department
Phillips, WI
10.2024 - Current
- Conducted thorough investigations into reported cases, ensuring compliance with state regulations.
- Collaborated with multidisciplinary teams to assess client needs and develop intervention plans.
- Documented findings and prepared detailed reports for case management and review purposes.
- Facilitated communication between clients and service providers, improving access to necessary resources.
- Implemented effective strategies for case resolution, enhancing overall organizational efficiency.
- Monitored ongoing cases, ensuring timely follow-ups and adherence to established protocols.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collaborated with federal agencies on investigations.
- Interviewed and interrogated suspects.
- Maintain a professional tone.
- Conducted interviews with witnesses and clients.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Testified in court during [Type] proceedings and trials.
- Carefully documented statements, observations, and evidentiary materials.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
- Pursued continuous professional development to stay abreast of latest investigative techniques and technologies.
- Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.
Post Acute Care Manager
St. Lukes Health System
Boise Idaho
06.2014 - 07.2024
- Developed individualized care plans based on patient assessments and interdisciplinary collaboration.
- Coordinated communication between healthcare providers, patients, and families to ensure seamless care transitions.
- Managed complex cases by identifying resources and support services tailored to patient needs.
- Implemented quality improvement initiatives that enhanced patient satisfaction and care outcomes.
- Trained and mentored junior staff on effective care management strategies and best practices.
- Advocated for patient needs within the health system, ensuring equitable access to services and support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Enhanced patient care by developing and implementing individualized care plans.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Negotiated with insurance companies to secure coverage for necessary treatments, reducing financial burdens on patients.
- Engaged in continuous professional development to stay current with advances in care management.
- Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
- Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
- Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
Education
Master of Science - Social Work
Northwest Nazarene University
Nampa Idaho 04-2005
Bachelor of Science - Social Work
Northwest Nazarene College
Nampa, ID06-1995
Skills
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Report development
- Records management
- Records handling
- Deadline and results-oriented
- Evidence collection
- Case documentation
Timeline
Adult Protection Investigator
Price County Health and Human Services Department
10.2024 - Current
Post Acute Care Manager
St. Lukes Health System
06.2014 - 07.2024
Master of Science - Social Work
Northwest Nazarene University
Bachelor of Science - Social Work
Northwest Nazarene College