Christopher Roberts II
Clearwater
Summary
Diligent investigator with comprehensive background in investigative techniques and case management. Proven track record in uncovering crucial evidence and successfully resolving complex cases. Demonstrated expertise in analytical thinking and attention to detail.
Overview
16
16
years of professional experience
Work History
Investigator II - Vulnerable Adult Specialty Unit
Citizens
04.2023 - Current
- Conducted financial fraud and transaction investigations, using forensic analysis to identify suspicious patterns, recover assets, and support prosecutions.
- Performed complex transaction monitoring and anomaly detection using banking systems and analytics to mitigate fraud, money laundering, and insider abuse.
- Led elder-financial-exploitation prevention efforts in a specialty unit—assessed vulnerability indicators, coordinated protective holds, and collaborated with law enforcement and adult protective services.
- Interviewed customers, beneficiaries, and account holders to validate transactions, collect evidence, and develop case narratives for investigators and legal partners.
- Partnered with cross-functional teams (compliance, legal, branch operations, fraud tech) to implement controls, policy enhancements, and training that reduced risk exposure.
- Remote
Bail Agent Manager & Marketing Strategist
365 Bail Agency
Michigan, United States
10.2021 - 04.2023
- Managed and trained staff across multiple office locations, implementing standardized SOPs and performance metrics to ensure operational consistency and scalability.
- Oversaw full-cycle bail operations—reviewed contracts, verified co-signer eligibility through in-depth interviews and background checks, and coordinated case documentation and bookkeeping.
- Executed fugitive recovery and skip-trace operations to locate and apprehend defendants who failed to appear, coordinating with law enforcement as needed.
- Developed and managed digital marketing strategy: created content, maintained company website, managed four Google Business profiles, and ran advertising campaigns across Google, Manta, and social platforms (Facebook, Instagram, Twitter, TikTok).
- Performed SEO and keyword analysis, tracked web analytics, and optimized online presence to increase lead generation and conversion rates.
- Recruited and vetted candidates—sourced applicants, conducted background investigations, and streamlined hiring processes to build a qualified, compliant workforce.
Licensed Medicare Agent
ASSURANCE IQ
08.2022 - 01.2023
- Processed Medicare enrollments and policy changes with high accuracy, performing detailed data entry into CRM and carrier portals while maintaining strict compliance with regulatory requirements.
- Delivered exceptional customer service—assessed beneficiary needs, explained plan options, resolved coverage questions, and guided clients through enrollment and eligibility issues.
- Managed sensitive client records and protected PHI, ensuring secure documentation, timely updates, and adherence to privacy and audit standards.
- Reconciled billing and claims inquiries, coordinated with carriers to resolve discrepancies, and tracked case status to ensure timely resolution and client satisfaction.
- Generated reports and maintained performance metrics (enrollments, retention, call resolution), using data insights to improve process efficiency and client outreach.
Vice and Narcotics Detective
Clearwater Police Dept
Clearwater, Florida, United States
08.2020 - 10.2021
- Led complex narcotics and vice investigations from intake to prosecution, developing case theories, coordinating search warrants, and ensuring admissible evidence collection.
- Planned and executed covert surveillance operations (vehicle, foot, and stationary), maintaining operational security and producing actionable intelligence.
- Conducted detailed case development: financial analysis, controlled purchases, undercover operations, and corroborating witness statements to build prosecutable cases.
- Prepared, drafted, and presented probable-cause affidavits and warrant packages to magistrates, securing timely judicial authorization for searches and arrests.
- Directed multi-agency task force operations with local, state, and federal partners, synchronizing tactics, resource allocation, and information sharing.
- 5 years 1 month
Community Problems Response Team
Clearwater, Florida, United States
08.2019 - 08.2020
- Led Community Problems Response Team initiatives, setting priorities, allocating resources, and directing multidisciplinary responses to chronic neighborhood issues.
- Implemented data-driven problem-solving strategies (hot-spot mapping, repeat-call analysis) to reduce calls for service and improve community quality of life.
- Coordinated cross-agency partnerships with code enforcement, social services, public works, and housing authorities to address root causes of public safety concerns.
- Developed and supervised long-term abatement plans, combining legal action, social interventions, and environmental design changes to produce sustainable results.
- Trained and mentored team members and patrol units in problem-oriented policing techniques, case documentation, and interagency coordination.
- Oversaw grant-funded community safety projects and pilot programs, including needs assessment, implementation oversight, and outcome reporting.
- Implemented diversion and referral pathways for individuals with behavioral health and substance-use issues, reducing arrests and connecting residents to services.
- Monitored program metrics and produced performance dashboards to evaluate intervention effectiveness and drive continuous improvement.
- Represented the agency in public forums and social media engagements, articulating initiatives and outcomes while reinforcing community-focused leadership.
- 1 year 1 month
Police Officer
Clearwater, Florida, United States
10.2016 - 09.2019
- Conducted investigations across misdemeanor to major felony cases, ensuring timely, professional case resolution and consistent adherence to legal standards.
- Directed multi-disciplinary teams and operations, enforcing safe, compliant procedures while developing tactical plans and mentoring personnel.
- Exercised decisive judgment under high-pressure and life-threatening conditions to protect community safety and de-escalate incidents.
- Managed on-scene emergency response at traffic collisions, coordinated EMS and fire units, and administered CPR/first aid to stabilize victims prior to paramedic arrival.
- Prepared and delivered clear, persuasive courtroom testimony to support prosecutions and secure convictions.
- Headed complex, high-profile investigations resulting in faster case closures and measurable reductions in crime within assigned city zones.
- 3 years
Bail / Fugitive Recovery Agent
24/7 Bail Bonds
Michigan, United States
01.2010 - 10.2016
- Led fugitive recovery operations, directing teams in locating and apprehending high-risk absconders while ensuring officer safety and legal compliance.
- Designed and implemented advanced investigative strategies—surveillance plans, database analytics, and informant networks—to improve capture rates and operational efficiency.
- Fostered and maintained collaborative partnerships with local, state, and federal law enforcement agencies to coordinate safe, legally sound apprehensions and information sharing.
- Conducted risk assessments and developed mitigation plans to evaluate flight risk and inform bonding decisions for high-liability clients.
- Managed bail bond portfolios, ensuring strict adherence to legal, contractual, and financial controls while optimizing recovery outcomes.
- Supervised and coached investigative staff in conducting in-depth interviews with defendants, co-signers, and witnesses to extract actionable intelligence and strengthen case outcomes.
- Established monitoring protocols and enforcement strategies for court-mandated release conditions, reducing recidivism and improving compliance rates.
- Produced and maintained comprehensive case documentation and operational reports to support legal proceedings, audits, and executive decision-making.
- 6 years 10 months
Education
Bachelor's degree - Sociology with a Concentration in Criminal Justice
Central Michigan University
01-2015
Southeastern Public Safety Institute - FDLE Certified, Criminal Justice - Police Academy
St. Petersburg College
08-2015
Skills
- Detailed report writing
- Interview techniques
- Ethical and honest
- Due diligence
- Investigation management
- Risk analysis
- Trend monitoring
- Risk assessment
Timeline
Investigator II - Vulnerable Adult Specialty Unit
Citizens
04.2023 - Current
Licensed Medicare Agent
ASSURANCE IQ
08.2022 - 01.2023
Bail Agent Manager & Marketing Strategist
365 Bail Agency
10.2021 - 04.2023
Vice and Narcotics Detective
Clearwater Police Dept
08.2020 - 10.2021
Community Problems Response Team
08.2019 - 08.2020
Police Officer
10.2016 - 09.2019
Bail / Fugitive Recovery Agent
24/7 Bail Bonds
01.2010 - 10.2016
Southeastern Public Safety Institute - FDLE Certified, Criminal Justice - Police Academy
St. Petersburg College
Bachelor's degree - Sociology with a Concentration in Criminal Justice
Central Michigan University