Kimberly Mylott
Troy,NY
Summary
Detail-oriented professional with significant experience in patient coordination and front desk operations. Recognized for building strong patient relationships and implementing systems that improve service delivery and operational efficiency.
Overview
28
28
years of professional experience
Work History
Front Desk Coordinator
Center for Eye Care Excellence
Slingerlands, NY
06.2012 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Streamlined front desk operations by implementing efficient check-in and check-out processes.
- Trained and mentored new staff on office protocols and customer service standards.
- Developed and maintained strong relationships with patients, enhancing overall satisfaction.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies and HIPPA.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Administrative Support Associate
Albany Medical College
Albany, NY
12.1997 - 05.2012
- Created 405 schedule monthly
- Assist medical education head with 3rd year medical student clerkship
- Managed a high-volume workload, prioritizing tasks to ensure timely completion and accuracy.
- Check in and check out patients efficiently as well as obtain insurance verification/authorization.
- Assist Residency coordinator with scheduling interviews of new Psychiatry residents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Applied Science - Human Services
Hudson Valley Community College
Troy, New York, NY05-1997
High School Diploma -
Catholic Central High School
Troy, NY06-1994
Timeline
Front Desk Coordinator
Center for Eye Care Excellence
06.2012 - Current
Administrative Support Associate
Albany Medical College
12.1997 - 05.2012
Associate of Applied Science - Human Services
Hudson Valley Community College
High School Diploma -
Catholic Central High School