Kimberly Nairn
Coahoma,TX
Summary
Results-driven Advanced Medical Support Assistant with 15 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Administration
12.2023 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of Veteran's requests to refer Veterans to appropriate medical staff.
- Maintained and obtained medical records.
- Mailed patient appointment letters.
- Scheduled appointments for Veterans in the Community.
- Used JVL/CTM/HSRM/CPRS to maintain and record patient data and generate reports.
- Interviewed patients to verify and update clinical and demographic records.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Registrar
Scenic Mountain Medical Center
11.2011 - 11.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Updated computer system with latest information to keep records current and accurate.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Collected and processed co-payments and out-of-pocket charges using Nthrive.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Used Medhost to schedule and manage patient appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Gathered demographic and insurance information to register patients for medical appointments.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Scheduled 50+ daily appointments using computerized calendars.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Answered phone calls and messages for 50-physician, radiology medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
Release of Information Specialist
Scenic Mountain Medical Center
06.2010 - 11.2011
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Reproduced protected health information by using data extraction and file management techniques.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Resolved medical record discrepancies by collecting and analyzing information.
- Navigated within patient records to locate requested documentation, successfully completing over 65 requests per day.
- Completed certifications and notarization of documents for court and legal purposes.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Used Medhost to perform data entry functions.
- Handled phone calls from attorneys, insurance companies and patients.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Developed and implemented new filing system for medical records to improve efficiency.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
- Tracked and monitored requests for medical records release.
- Identified new methods to optimize medical records management.
- Assisted in preparation of medical reports for external parties.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Researched and resolved medical record discrepancies.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Generated and maintained statistical data related to medical records.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Education
Master of Science - Nursing Practice
The University of Texas At Arlington
Arlington, TX05.2028
Associate of Applied Science - Medical Assisting
Kaplan University
Davenport, IA06.2010
High School Diploma -
Sands Cisd
Ackerly, TX05.2003
Skills
- Medical office support
- Patient Scheduling
- Patient appointment management
- Medical record assessment
- Data entry proficiency
- Recordkeeping skills
- Medical terminology understanding
- Patient Records Maintenance
- Medical billing and coding
- Medical office administration
- Medical Terminology
- Conflict resolution techniques
- HIPAA Compliance
Timeline
Advanced Medical Support Assistant
Veterans Administration
12.2023 - Current
Registrar
Scenic Mountain Medical Center
11.2011 - 11.2023
Release of Information Specialist
Scenic Mountain Medical Center
06.2010 - 11.2011
Master of Science - Nursing Practice
The University of Texas At Arlington
Associate of Applied Science - Medical Assisting
Kaplan University
High School Diploma -
Sands Cisd
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