Kimberly Nelson

• Contact members to gather data, assess health concerns and needs. Work with members to set health priorities and goals in order to achieve their best health.
• Collaborate and communicate with member &/or family to create a plan of care that produces positive clinical results and promotes high-quality effective outcomes.
• Identify relevant BCBSMN and community resources. Facilitate referrals to behavioral health, social work and/or other resources as appropriate.
• Provide excellent customer service to members.
• Collaborate and coordinate with team members.
• Engage providers telephonically in reviewing and understanding treatment plans. Promote care coordination and a smooth transition of care between settings.

Manage a very busy school health office, attending to physical and behavioral health needs of students. • Review student medical records, communicate with parents to gather student health history & write special education assessments. Assess student health needs, identify students with health conditions & develop comprehensive care plans/Emergency Care Plans. Identify student/family needs, coordinate referrals to appropriate resources. Manage health emergencies, effectively handle multiple tasks simultaneously. • Communicate effectively with students, families and staff verbally and in writing. • Act as a resource for other school health staff. • Obtain physician orders, administer medications & g-tube feedings. • Assist diabetic students with blood glucose monitoring and insulin injections. • Educate students and staff on how to manage health conditions & emergencies. • Perform student vision and hearing screenings. • Collaborate with Special Education teams. • Complete third party billing for eligible services.

Provided direct patient care to pediatric medical/surgical patients in multiple specialty services, including Hematology/Oncology, Solid Organ and Bone Marrow Transplant, Renal, GI, ENT, Trauma, Neurosurgery and General Pediatrics. Responsibilities included: • Administer IV therapy including medications, chemotherapy, TPN/IL, and blood products. • Administer peritoneal dialysis. • Administer G-tube feedings and medications. • Maintain central lines/drains/airways. • Provide post-op care to surgical patients ages infant - adult. • Perform regular assessments of patients. Recognize signs and symptoms of impending medical emergencies. Intervene quickly and efficiently in case of actual emergency. • Communicate effectively with patients and families, other members of the health care team, and management. Complete and accurate documentation of all cares provided. • Work intermittently as charge nurse, overseeing 23 bed unit. Act as a resource/mentor for less experienced staff. Resolve conflicts as they arise. • Work effectively both independently and with others.

• Provide direct patient care to pediatric medical surgical patients. • Perform initial and ongoing physical assessments. • Develop and implement care plans and evaluate progress towards goals. • Educate patients and families while planning for their discharge needs. • Work in collaboration with physicians and other health care professionals. • Supervise nursing care provided by LPN's and NA's.

• Administer direct patient care in a busy clinic setting. • Triage incoming patient phone calls. • Provide physician support and patient education. • Review and refill medications. • Manage patient insurance referrals.