Kimberly Nguyen
Houston,TX
Summary
As a motivated service worker with exceptional communication skills and customer service background, my goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills and attention to detail; whilst maintaining a proactive and healthy team environment.
Overview
2
2
year of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Barista
Lifeworks Restaurant Group
Houston, Texas
08.2022 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Promoted additional items with beverages, increasing store sales.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Shift Manager
The Teahouse Tapioca And Tea
Houston, Texas
11.2021 - 08.2022
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained back-up associates and led crew members in managing operations of storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas including food safety protocols.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Opened inventory boxes, restocked shelves, and rotated stock according to dates.
- Completed store opening and closing procedures.
- Opened and closed store 5-6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Electronic Support Specialist
A1 Personnel
Houston, Texas
11.2021 - 11.2021
- Broke down and evaluated technical irregularities, using personal expertise and probing questions.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices and software to set up work stations for voters.
- Interpreted instructions on how to operate machinery from English to Vietnamese for voters.
- Communicated regularly with Precinct Manager and Crew to curb miscommunication and convey system abnormalities.
- Underwent a series of ADA Electronic Specialist Training seminars.
- Greeted and directed 2021 presidential election voters to machinery.
- Ensured voters prepared necessary identification and documentation for on-site verification.
- Helped streamline repair processes for support action consistency.
- Assembled, arranged, and calibrated election equipment.
- Aided in completing documentation for those (including ESL speakers) with identification.
Education
Bachelor of Arts - English
University of Houston
Houston, TX 01.2022 - Current
High School Diploma -
Kerr High School
Houston, TX 08.2019 - 12.2021
Skills
Relationship Building
undefinedCertification
Texas, Food Manager Certification - [5 Years]
Timeline
Barista
Lifeworks Restaurant Group
08.2022 - Current
Bachelor of Arts - English
University of Houston
01.2022 - Current
Texas, Food Manager Certification - [5 Years]
01-2022
Shift Manager
The Teahouse Tapioca And Tea
11.2021 - 08.2022
Electronic Support Specialist
A1 Personnel
11.2021 - 11.2021
High School Diploma -
Kerr High School
08.2019 - 12.2021
Similar Profiles
Bonnie GlasscoBonnie Glassco
Director Business Development at CCL Hospitality GroupDirector Business Development at CCL Hospitality Group
Frankie DukeFrankie Duke
Chargeback Analyst at Lifeworks Technology Group LLCChargeback Analyst at Lifeworks Technology Group LLC
Elizabeth VostrezElizabeth Vostrez
Clinical Director at LifeWorks Family Treatment GroupClinical Director at LifeWorks Family Treatment Group