Kimberly Nieves
DeLand
Summary
Experienced with handling interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Server
Three Brothers LLC
Brooklyn, NY
05.2013 - 01.2023
- Managed inventory levels, ensuring availability of essential bar supplies and ingredients.
- Trained new staff on cocktail preparation techniques and customer service standards.
- Crafted signature cocktails and customized drinks to enhance guest experience.
- Fostered positive relationships with patrons, encouraging repeat business through exceptional service.
- Oversaw compliance with health and safety regulations in bar operations.
- Developed seasonal drink menus based on customer preferences and market trends.
Funeral Attendant
CITY OF DELTONA
Florida
01.2018 - 03.2021
- Assisted families in coordinating funeral arrangements with compassion and professionalism.
- Prepared facilities for services, ensuring a respectful and comforting environment.
- Operated audio-visual equipment for memorial presentations, enhancing service experiences.
- Maintained inventory of supplies, ensuring availability for seamless operations during services.
Foot and Ankle Specialist
The Brooklyn Hospital Center
New York, NY
05.2014 - 08.2015
- Collaborated with multidisciplinary teams to optimize treatment plans and improve patient outcomes.
- Developed and implemented patient care protocols to enhance service delivery efficiency.
- Conducted quality assurance audits to ensure compliance with healthcare regulations and standards.
- Streamlined communication between departments to foster collaboration and reduce response times.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Caregiver
Daytona Beach, FL
03.2013 - 07.2014
- Was helping my mother take care of patients in private home.
Education
High school diploma - Medical Assisting
Franklin D Roosevelt High School
Brooklyn, NYSkills
- Customer inquiry handling
- Management
- Microsoft Excel
- Hospitality
- Microsoft Outlook
- Attention to detail
- Hospital experience
- Front desk
- Medical receptionist
- Customer service
- Computer skills
- Experience with children
- Caregiving
- Analysis skills
- Serving Experience
- Food service
- Serving
- Bartending
- Home Care
- Organizational skills
- Microsoft Office
- Bilingual
- Medical office experience
- Communication skills
- Medical terminology
- Data entry
- Team player attitude
- Highly reliable
- Complex Problem-solving
Certification
- Bartender License Present
- Food Handler Certification
- Driver's License
Languages
Spanish - Fluent
Timeline
Funeral Attendant
CITY OF DELTONA
01.2018 - 03.2021
Foot and Ankle Specialist
The Brooklyn Hospital Center
05.2014 - 08.2015
Bartender/Server
Three Brothers LLC
05.2013 - 01.2023
Caregiver
03.2013 - 07.2014
High school diploma - Medical Assisting
Franklin D Roosevelt High School