Kimberly Norris
Englewood,CO
Summary
Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Product Owner
Travelport
06.2021 - Current
- Lead team of 17 contractors to deliver quality software to the end user
- Developed features to support regression testing, performance testing and CI/CD pipeline work
- Manage team deliverables to ensure on-time delivery of software across the Air Offer organization
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
SR Quality Assurance Team Lead
Travelport
12.2019 - 05.2021
- Led QA resources within Exchanges and Refunds organization to ensure excellent code coverage
- Managed test suites for automation testing around new requirements
- Drove updating/modernizing test suites for regression testing
- Created requirements for milestones and monitored completion of tasks for QA team.
- Managed creation of detailed test plans, ensuring clear expectations for project deliverables and timelines.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
Product Analyst
American Airlines
03.2017 - 12.2019
- Responsible for gathering requirements across Digital Channels for Denied Boarding Automation project
- Wrote user stories for customer facing UI including translations into 11 languages
- Accepted stories based on developer demo of functionality
- Developed test data/automation to all user stories; Wrote project and program level test cases
- Coordinated with external teams to complete testing on time to ensure timely release of major software
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
SR Quality Assurance Team Lead
American Airlines
02.2016 - 03.2017
- Drove quality for AA.com releases for project team
- Planned story level and project level testing
- Coordinated with external teams to complete testing on time
- Projects included re-write of Choose Flights, Passengers Details, and Payment pages
- Communicated directly with QA team to resolve user-reported problems and questions.
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
- Established metrics, applied industry best practices and developed new tools and processes.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Mentored junior team members, improving their technical skills and overall performance.
SR Quality Assurance Engineer
Sabre Corporation
05.2007 - 02.2016
- Responsible for designing and writing automation for new development using Fitnesse web based test tool
- Used XML requests and responses as basis for automated tests
- Designed and wrote manual and automated regression test scripts
- Validated Mobile product builds in integration, certification and production environments
- Supported product managers and development team across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Demonstrated new product features and functionality to project stakeholders.
Education
Some College (No Degree) - Marketing and Finance
University of Texas At Arlington
Arlington, TXSkills
- Sabre SME
- Airline experience
- Product Owner experience
- Product Manager experience
- Business analysis
- Scrum expertise
- Critical Thinking
- Team Leadership
- Mobile applications
- Agile methodology
- Continuous development/continuous integration
- Business process mapping
- Jira
- Aha!
- Confluence
- Automation tools
- XML
- JSON
- Excellent communication
- Multi-tasking
- Excellent problem-solving skills
Certification
- CAgile Certified Professional - Agile Coaching, ICAgile
- SAFe 5.0 Agilist, Scaled Agile, Inc.
- Certified SAFe 5 Practitioner, Scaled Agile, Inc., 10/01/20, 03/01/22
- SAFe Product Owner, Scaled Agile, Inc.
Timeline
Technical Product Owner
Travelport
06.2021 - Current
SR Quality Assurance Team Lead
Travelport
12.2019 - 05.2021
Product Analyst
American Airlines
03.2017 - 12.2019
SR Quality Assurance Team Lead
American Airlines
02.2016 - 03.2017
SR Quality Assurance Engineer
Sabre Corporation
05.2007 - 02.2016
Some College (No Degree) - Marketing and Finance
University of Texas At Arlington
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