Kimberly Norton
Daphne
Summary
Dynamic retail professional with a proven track record at Ross Dress for Less, excelling in customer experience management and team leadership. Enhanced store performance through strategic organization and effective staff supervision, resulting in improved customer satisfaction. Skilled in problem-solving and optimizing operations to drive profitability and efficiency.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Ross Dress for Less
11.2019 - Current
- Ensured accurate cash register transactions by balancing drawers daily and minimizing discrepancies.
- Managed opening and closing procedures, recommending changes to optimize daily operations.
- Enhanced store appearance and increased sales through cleanliness and strategic merchandise placement.
- Mentored new employees on company policies and best practices for successful onboarding.
- Supervised staff performance to improve skills, meet daily objectives, and facilitate advancement.
- Resolved escalated customer issues, resulting in improved customer satisfaction rates.
Manager
Huddle House
02.2012 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Franklin Community High School
Franklin, INSkills
- Problem-solving skills
- Customer experience management
- Customer service and engagement
- Retail operations management
- Store organization
- Time management
- Team building and leadership
- Staff supervision
- Employee scheduling
- Hiring and training
- Customer service
Timeline
Assistant Store Manager
Ross Dress for Less
11.2019 - Current
Manager
Huddle House
02.2012 - 11.2017
Franklin Community High School
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