Kimberly Novelo
Corona
Summary
Dynamic customer service professional with a proven track record at A Mi Manera LLC., achieving a 95% satisfaction rate. Skilled in conflict resolution and data entry, I excel in enhancing client experiences and fostering retention through effective problem-solving and active listening. Committed to delivering exceptional service and support.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
A Mi Manera LLC.
05.2015 - Current
- Provided exceptional customer service by efficiently resolving issues and ensuring a positive client experience.
- Resolved customer inquiries with a 95% satisfaction rate, contributing to increased client retention.
Bookkeeping Assistant
Mangos Gardening & Landscaping
05.2010 - 05.2015
• Provided courteous and professional customer service while supporting daily bookkeeping tasks, including data entry, invoice processing, and account reconciliation.
Process Server
Gold Coast Funding
06.2008 - 05.2010
Served legal documents in accordance with local and state laws, ensuring accurate documentation and timely delivery.
Education
General Education
AB Miller High School
Fontana, CA06.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Customer relations
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Paperwork processing
- Call management
- Appointment scheduling
- Order processing
- Team development
- Quality control
- Clerical support
- Live chat support
- Sales expertise
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
A Mi Manera LLC.
05.2015 - Current
Bookkeeping Assistant
Mangos Gardening & Landscaping
05.2010 - 05.2015
Process Server
Gold Coast Funding
06.2008 - 05.2010
General Education
AB Miller High School
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