Kimberly Padgett
Lakewood,WA
Summary
Results-driven manager with over 6 years of experience in optimizing daily operations and enhancing customer experiences. Expertise in conflict resolution, staff mentoring, and developing efficient schedules to maximize productivity and profitability.
Overview
16
16
years of professional experience
Work History
Manager
711 Gas Station
Lakewood, WA
04.2020 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, implementing efficient stock replenishment processes.
- Trained and mentored staff on customer service protocols and operational procedures.
- Developed schedules to optimize workforce productivity and meet business demands.
- Analyzed sales data to identify trends, driving promotional strategies and pricing adjustments.
- Led initiatives to enhance customer experience, resulting in improved satisfaction scores.
- Coordinated maintenance of equipment, minimizing downtime and ensuring operational efficiency.
- Implemented cost-saving measures through process improvements and waste reduction strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Assistant Manager
711 Gas Station
Lakewood, WA
07.2016 - 04.2020
- Supervised daily operations to enhance customer service and streamline processes.
- Trained and mentored staff on operational procedures and best practices.
- Developed schedules to optimize labor efficiency and meet staffing needs.
- Implemented inventory management strategies to reduce waste and improve stock levels.
- Assisted in financial reconciliation, ensuring accuracy in cash handling procedures.
- Coordinated promotional events to drive sales and increase customer engagement.
- Fostered a positive work environment that encouraged team collaboration and high morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
711 Gas Station
Lakewood, WA
05.2010 - 07.2016
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer complaints effectively, ensuring a positive shopping experience.
- Collaborated with management to optimize store layout for improved customer flow.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma - Welding
LAssen High School
Susanville, CA06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Shift scheduling
- Sales techniques
- Conflict resolution
- Schedule preparation
- Sales management
- Vendor management
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Team development
- Hiring and training
- Active listening
Timeline
Manager
711 Gas Station
04.2020 - Current
Assistant Manager
711 Gas Station
07.2016 - 04.2020
Sales Associate
711 Gas Station
05.2010 - 07.2016
High School Diploma - Welding
LAssen High School