Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Padgett

Lakewood,WA

Summary

Results-driven manager with over 6 years of experience in optimizing daily operations and enhancing customer experiences. Expertise in conflict resolution, staff mentoring, and developing efficient schedules to maximize productivity and profitability.

Overview

16
16
years of professional experience

Work History

Manager

711 Gas Station
04.2020 - Current

• Oversaw daily operations while ensuring compliance with safety, quality, and operational standards in fast-paced production environments.
• Managed inventory levels and material flow to support uninterrupted production and efficient stock replenishment processes.
• Trained, mentored, and developed employees on operational procedures, customer service expectations, safety requirements, and quality standards.
• Developed workforce schedules to optimize labor utilization, productivity, and operational coverage.
• Analyzed operational and sales data to identify trends, improve workflow efficiency, and support strategic decision-making.
• Led initiatives focused on improving customer satisfaction, operational performance, and service delivery.
• Coordinated equipment maintenance and operational support activities to minimize downtime and improve reliability.
• Implemented continuous improvement initiatives and cost-saving measures through waste reduction and process optimization.
• Drove employee engagement, accountability, and productivity through leadership, coaching, and performance management.
• Successfully managed multiple priorities and operational demands within established deadlines and production schedules.
• Maintained a professional, organized, and safety-focused work environment for employees and customers.
• Resolved employee and customer concerns through effective communication, conflict resolution, and problem-solving.
• Improved team performance by monitoring daily operations, mentoring employees, and reinforcing operational expectations.
• Managed operational budgets and resource allocation to improve profitability and overall business performance.
• Fostered a collaborative company culture focused on teamwork, employee development, accountability, and continuous improvement.
• Supported career growth and succession planning by mentoring junior employees and developing future leaders.
• Oversaw inventory control processes to optimize stock levels, improve material accountability, and reduce waste.
• Increased employee morale and retention through recognition, engagement, and team development initiatives.

Assistant Manager

711 Gas Station
07.2016 - 04.2020

• Supervised daily operations to improve workflow efficiency, customer service, and overall operational performance.

• Trained and mentored employees on operational procedures, safety expectations, quality standards, and best practices.

• Developed workforce schedules to optimize labor efficiency, staffing coverage, and productivity.

• Implemented inventory management and material control strategies to reduce waste and maintain accurate stock levels.

• Assisted with financial reconciliation processes while ensuring accuracy in cash handling and reporting procedures.

• Coordinated promotional and operational initiatives to support sales growth and customer engagement.

• Fostered a positive and team-oriented work environment focused on collaboration, accountability, and employee morale.

• Oversaw day-to-day operations to consistently meet performance, quality, and service expectations.

• Maintained clean, organized, and safety-focused work areas to support operational efficiency and customer satisfaction.

• Built strong working relationships with employees and leadership to promote teamwork and operational success.

• Managed daily reconciliation and reporting activities to improve accuracy and reduce discrepancies.

• Monitored operational records and reporting processes to ensure accountability and process compliance.

• Provided hands-on customer support by assessing needs, resolving concerns, and maintaining product knowledge.

• Conducted inventory cycle counts and stock verification to improve inventory accuracy and forecasting.

• Supported employee development through coaching, mentoring, and ongoing training initiatives.

Sales Associate

711 Gas Station
05.2010 - 07.2016

• Processed customer transactions accurately and efficiently using point-of-sale (POS) systems while maintaining strong attention to detail.
• Maintained inventory levels through regular stock checks, replenishment activities, and inventory organization.
• Assisted customers with product inquiries by providing knowledgeable recommendations and professional support.
• Trained new employees on operational procedures, customer service expectations, and company standards.
• Resolved customer concerns and complaints professionally to ensure positive customer experiences and satisfaction.
• Collaborated with leadership to improve store layout, workflow efficiency, and customer traffic flow.
• Organized shelves, racks, and merchandise displays to maintain a clean, professional, and visually appealing environment.
• Handled cash transactions and reconciliations in compliance with company cash-handling policies and accuracy standards.
• Built strong customer relationships to encourage repeat business and improve customer loyalty.
• Processed returns, exchanges, and refunds according to company procedures and service standards.
• Maintained professionalism and composure while managing high-volume and fast-paced work environments.
• Prepared merchandise for sales floor presentation through pricing, tagging, and inventory staging.
• Created positive first impressions by delivering professional and customer-focused service.
• Rotated inventory and restocked shelves to maintain product availability and operational organization.
• Supported team performance by collaborating with coworkers, sharing best practices, and assisting operational needs.
• Increased customer satisfaction by addressing concerns promptly and maintaining a welcoming environment.
• Supported sales growth by identifying customer needs and recommending appropriate products and solutions.
• Educated customers on promotions, products, and services through effective communication and customer engagement.
• Reduced customer wait times during peak business periods through efficient multitasking and workflow management.

Education

High School Diploma - Welding

LAssen High School
06-1999

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Relationship building
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Vendor management
  • Teamwork and collaboration
  • Computer skills
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Excellent communication

Timeline

Manager

711 Gas Station
04.2020 - Current

Assistant Manager

711 Gas Station
07.2016 - 04.2020

Sales Associate

711 Gas Station
05.2010 - 07.2016

High School Diploma - Welding

LAssen High School
Kimberly Padgett