Adobe Suite
KIMBERLY PALMER
Auburn
Summary
As a Graphic Designer at St. Mary's Print Shop, I had gained valuable experience in creating visually appealing designs and managing office operations. I had currently worked as both a Graphic Designer and Office Manager, showcasing my multitasking abilities and attention to detail. Additionally, I have previous experience as a Barista at MJ's Coffee House, where I honed my excellent customer service skills and coffee knowledge. With a high school degree from St. Mary's Academy, I have a strong educational foundation. Moving forward, my goal is to continue providing exceptional service, knowledge and satisfaction to customers. I am friendly, outgoing, and always strive to exceed customer expectations.
Working at Landmark National Bank I have developed a professional banking experience with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. I have become skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.
Overview
2
2
years of professional experience
Work History
Bank Teller
Landmark National Bank
02.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on use of banking website and mobile apps.
Lead Bank Teller
Landmark National
02.2024 - Current
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Coordinated with management to develop strategies for improving branch performance.
Barista
MJs Coffee House
08.2023 - 02.2024
- Deliver exceptional customer service and prepare quality coffee beverages at MJs Coffee House
- Interact with customers, take orders, and ensure a positive and enjoyable experience for all guests
- Demonstrate extensive knowledge of coffee products and provide recommendations to customers based on their preferences.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Office Manager
St. Mary's Print Shop
07.2022 - 12.2023
- Manage office operations and ensure smooth functioning of daily activities at St Mary's Print Shop.
- Oversee administrative tasks, handle customer inquiries, and maintain office supplies and equipment.
- Coordinate with staff members to ensure efficient workflow and provide support as needed.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Graphic Designer
St. Mary's Print Shop
07.2022 - 12.2023
- Utilize creative design skills to develop visually appealing graphics, logos, and marketing materials for St. Mary's Print Shop.
- Collaborate with clients to understand their design needs and deliver high-quality designs that meet their expectations.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Ensure all design projects are completed on time and within budget.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Met with customers to present mockups and collect information for adjustments.
Education
High school -
St. Mary's Academy
06.2022
Skills
- Graphic Design
- Office Management
- Customer Service
- Multitasking
- Attention to Detail
- Professionalism and Courtesy
- Money Handling
- Customer relationship development
- Banking Software Familiarity
- Excellent time management skills
- Exceptional customer service
Accomplishments
- Earned an Remarkable Banker award for outstanding customer service.
Software
Microsoft Office Suit
Timeline
Bank Teller
Landmark National Bank
02.2024 - Current
Lead Bank Teller
Landmark National
02.2024 - Current
Barista
MJs Coffee House
08.2023 - 02.2024
Office Manager
St. Mary's Print Shop
07.2022 - 12.2023
Graphic Designer
St. Mary's Print Shop
07.2022 - 12.2023
High school -
St. Mary's Academy
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