Dependable professional with extensive experience in operations management and staff training. Known for developing team skills that enhance performance and foster a positive environment.
Work History
Owner/Operator
6 Years 4 Months
Trinity Salon | 06.2020 - Current
Built strong and trusting relationships with my clients
Ensured compliance with health regulations and safety standards within salon operations.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Office Aide/Substitute Classroom Teacher
12 Years 7 Months
Windsor Christian Academy | 03.2014 - Current
Managed inventory of office supplies, maintaining optimal stock levels for staff needs.
Trained new employees on office procedures and software tools to ensure consistency.
Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
Adapted instructional strategies to meet varying student needs and learning styles.
Managed classroom behavior effectively, promoting respect and responsibility among students.
Assisted in training new substitute teachers on school policies and procedures.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Club Manager
2 Years 5 Months
Pennypacker Country Club | 04.2024 - 09.2026
Fostered a positive work environment by promoting teamwork and open communication among staff.
Trained and supervised staff to consistently meet performance goals and customer service standards.
Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Manager
21 Years
Novello Salon | 06.1999 - 06.2020
Oversaw daily operations to ensure high-quality service and customer satisfaction.
Developed staff training programs to enhance team skills and performance.
Implemented inventory management systems to optimize product availability and reduce waste.
Resolved customer complaints effectively, maintaining high levels of client retention and loyalty.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Trained and mentored staff, promoting skill development and service excellence.
Education
- Cosmetology Teacher
Gordon Phillips Beauty School | Downingtown, PA | 08-1993