Kimberly Paschal
Mesquite,TX
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Lead Specialist
Spectrum
10.2022 - Current
- Resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships
- Managed customer accounts
- Resolved customer issues
- Worked in the inbound call center
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
Flexible
AMAZON FULLFILLMENT CENTERS
10.2019 - Current
- Insure all packages are sorted properly
- Problem solve driver issues/concerns
- Distribute routes to flex drivers
- Stow products
- Stage routes once route has been complexly generated
Production Technician
Product assembly Luxottica Optical
10.2017 - 10.2021
- Quality control
- Performed preventive maintenance to maintain optimal productivity
- Safety operation procedures
- Promptly documented and reported all defective equipment and
- Equipment preparation hazardous conditions
- Production procedures
- Calibrated machines to maintain required productivity levels and
- Material handling expert adherence to quality standards
- Exceptional organizational skills
- Set up and verified functionality of safety equipment
- Extremely quick learner
- Inspected finished products for quality and adherence to customer
- Assembly line production specifications
- Made sure that products were produced on time and are of good quality.
Assistant Manager
Taco Bell
05.2016 - 10.2017
- Weekly inventory counts
- Assisting with employee schedule
- Interviewing potential employee
- Train new managers
- Assist with cash/credit transactions
Inbound call center
North Texas Tollway Authority
01.2007 - 04.2011
- Helped customers with toll tag issues/updates
- Opened new accounts
- Resolved toll violations
- Collections
- Provided assistance to clients
- Assisted customers in person
- Maintained up-to-date knowledge of customer accounts
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Department Manager
McDonald's
03.2015 - 05.2016
- Ordering all product
- Maintaining kitchen equipment
- Doing weekly inventory count
- Training new hires
- Assisting with General manager
Department Manager
McDonald's
08.2012 - 02.2015
- Responsible for hiring/terminating
- Insuring all new hires were trained
- Doing weekly employee schedules
- Maintaining all cash transaction deposited to the bank.
Education
Associate of Science - Criminal Justice
Everest College
Dallas, TX01.2005
Skills
- Optical (3 years)
- Material handling (2 years)
- Assembly
- Quality control (5 years)
- Preventive maintenance
- Assembly line (10 years)
- Maintenance
- Organizational skills (10 years)
- Quality Assurance
- Quality Inspection (4 years)
- Laboratory Experience
- Manufacturing (10 years)
- Packaging (2 years)
- Warehouse Experience (3 years)
- Order Picking (2 years)
- Customer Loyalty
- Serve Customers
- Calm and Professional Under Pressure
- Customer Satisfaction
- New Hire Coaching
Additional Information
- Willing to relocate: Anywhere
Timeline
Lead Specialist
Spectrum
10.2022 - Current
Flexible
AMAZON FULLFILLMENT CENTERS
10.2019 - Current
Production Technician
Product assembly Luxottica Optical
10.2017 - 10.2021
Assistant Manager
Taco Bell
05.2016 - 10.2017
Department Manager
McDonald's
03.2015 - 05.2016
Department Manager
McDonald's
08.2012 - 02.2015
Inbound call center
North Texas Tollway Authority
01.2007 - 04.2011
Associate of Science - Criminal Justice
Everest College
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