Kimberly Paula-Forin
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Experienced Bartender with 20 years of experience in field. Improve team performance and grow bar sales through exceptional customer service and leadership skills.
Overview
17
17
years of professional experience
Work History
Restaurant Floor Manager
Polcaris’s
Saugus, Massachusetts
09.2025 - Current
- Supervised daily restaurant operations and staff performance.
- Managed floor plans to optimize seating and service.
- paid invoices
- Weekly schedules
- payroll weekly, including inputting pool tips for Bar
Assistant Restaurant Manager/ Bartender
Teresa’s prime steakhouse and Grill 19
North Reading, Massachusetts
10.2022 - 11.2025
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Provided leadership and direction to restaurant employees.
- Managed cash register operations including deposits and reconciling discrepancies.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Created weekly work schedules for all restaurant personnel.
- Assisted in recruiting, training, and scheduling staff members.
- daily bank deposit.
Real Estate Agent
M. Celata real estate.
Revere, Massachusetts
05.2013 - 06.2024
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Responded promptly to client inquiries via phone or email.
Bar Manager, Bartender, Shift Supervisor
Bertucci’s
Cambridge, Alewife, MA
03.2009 - 09.2015
- Implemented strategies designed to increase revenue through upselling techniques.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Education
Business Administration And Management
Worcester State University
Worcester, MASkills
- Tips certificate
- Allergen certificate
- Outstanding customer service
- Microsoft and Excel experience
- POS, Aloha and Toast
- 7shifts and restaurant 360
Licenses and certifications
Real estate license
Tip certified
Food safe certified
Timeline
Restaurant Floor Manager
Polcaris’s
09.2025 - Current
Assistant Restaurant Manager/ Bartender
Teresa’s prime steakhouse and Grill 19
10.2022 - 11.2025
Real Estate Agent
M. Celata real estate.
05.2013 - 06.2024
Bar Manager, Bartender, Shift Supervisor
Bertucci’s
03.2009 - 09.2015
Business Administration And Management
Worcester State University