Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Pauling

Ashburn,NV

Summary

Experienced banking professional with a successful history in sales, branch management, loan management, and overall bank operations. Seeking a growth-oriented position to utilize extensive management and sales skills. Over two decades of industry expertise, dedicated to achieving results and surpassing expectations in a fast-paced environment.

Overview

17
17
years of professional experience

Work History

Senior Cluster Branch Leader, VP

Truist Bank
11.2015 - Current
  • Manage branches with an average of $2.5M in monthly new deposits.
  • Submits loan applications to loan underwriter for verification and recommendation for $6.9M annually
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Developed high-performing teams by providing ongoing coaching, feedback, and performance evaluations.
  • Developed prospects for new loans with 80 cold calls weekly.
  • Streamlined operations for increased efficiency through process improvements and updated technology.
  • Received superior customer service satisfaction scores for 6 consecutive quarters.
  • Enhanced branch performance by implementing effective behaviors and staff training programs.
  • Established strong relationships with clients to foster trust, loyalty, and long-term business partnerships.
  • Maximized branch profitability with a focus on revenue growth, cost control, and risk management.

Leasing Consultant

Archstone Properties/ Equity Residential
01.2009 - 11.2019
  • Retained and ensured proper handling and care of 202 existing client accounts.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Received company Employee Performance Award after maintaining record sales achievement for 12 months in a row.

Branch Manager, VP

Citibank
03.2013 - 11.2015
  • Originated over $2.5 million in loan volume through professional networking, loan reviews and marketing.
  • Received President's Council for 2010 & 2011.
  • Received an outstanding internal audit score for 2010, 2011 & 2012.
  • Life, Accident & Health License in VA, MD & DC.
  • Passed Audit of 2013, 2014 & 2015.
  • Met 7 out of 9 Key Drivers on 2014 Scorecard, Hire and coach new employees on Citibank's Standards.
  • Complete performance appraisals for all employees.
  • Coach and observe employees on customer satisfaction.
  • Oversee the operations of the branch.
  • Coach platform staff on how to make their sales goals.
  • Responsible for Branch Sales Goals.
  • Small Business Specialist.

Assistant Manager

M & T Bank
01.2008 - 04.2013
  • Implemented annual performance appraisals for all branch staff.
  • Developed the annual branch business plan for maximum profitability and effectiveness.
  • Actively recruited and oversaw training for all new branch employees. Increased core deposit growth by 135% of annual goal.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

Education

Criminal Justice

St. Paul's College
Lawrenceville, VA

Business Administration

University of Phoenix
Norwalk, CT

High School Diploma -

Norwalk High School
Norwalk, CT
1994

Skills

  • Team player
  • Team management
  • Sales leadership
  • Staff development
  • Organized
  • Sales professional
  • Goal-oriented
  • Self-sufficient
  • Customer relationships

Timeline

Senior Cluster Branch Leader, VP

Truist Bank
11.2015 - Current

Branch Manager, VP

Citibank
03.2013 - 11.2015

Leasing Consultant

Archstone Properties/ Equity Residential
01.2009 - 11.2019

Assistant Manager

M & T Bank
01.2008 - 04.2013

Criminal Justice

St. Paul's College

Business Administration

University of Phoenix

High School Diploma -

Norwalk High School

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Kimberly Pauling