Kimberly Peck
Burgaw,NC
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
Work History
Server
Potters Farm to Fork
Port Byron, NY
10.2021 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Curley's Restaurant
Auburn, NY
02.2017 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Pultneyville Grill
Ontario, NY
04.2011 - 11.2016
- Casual waterfront lunch and dinner service on Lake Ontario
Food and Beverage Server
Ontario Country Club
Ontario, NY
03.2010 - 09.2015
- Seasonal work serving members and non-members
Education
High School Diploma -
Port Byron Senior High School
Port Byron, NY06-1992
Some College (No Degree) -
SUNY Empire State College
Saratoga Springs, NYSkills
- Guest Engagement
- Service prioritization
- Positive and professional
- High-volume dining
- Order Accuracy
- POS operation
- Effective customer upselling
- Suggestive Selling
- Exceptional customer service
- Strong Work Ethic
Timeline
Server
Potters Farm to Fork
10.2021 - 01.2024
Server
Curley's Restaurant
02.2017 - 03.2020
Server
Pultneyville Grill
04.2011 - 11.2016
Food and Beverage Server
Ontario Country Club
03.2010 - 09.2015
High School Diploma -
Port Byron Senior High School
Some College (No Degree) -
SUNY Empire State College
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