Kimberly Pedroza
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
AMOR Personal Assistant Services
El Paso, TX
10.2018 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Customer Service Representative
KECH INC
El Paso, TX
07.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and team to better understand customer needs and recommend appropriate solutions.
- Adhered to HIPAA regulations when handling confidential patient information.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Sales Associate
Pier 1 Imports Incde
San Antonio, TX
05.2016 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Completed orders and organized product deliveries to meet customer timetables.
Education
High School Diploma -
Irvin High School
El Paso, TX06.2013
Some College (No Degree) - Diagnostic Medical Sonography
El Paso Community College
El Paso, TXSkills
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Call Documentation
- Electronic Information Systems
- Correcting Discrepancies
- Consulting Supervisors
- Call Transfers
- Inbound and Outbound Calling
- Sales and Upselling
- Call Volume and Quality Metrics
- Computer Proficiency
- Bilingual: Spanish and English
- Compassionate patient care
- Housekeeping
- Meal Planning
- Personal Hygiene Assistance
Certification
- EQIP Government Clearance granted in 2021
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
KECH INC
07.2021 - 09.2022
Personal Care Assistant
AMOR Personal Assistant Services
10.2018 - Current
Sales Associate
Pier 1 Imports Incde
05.2016 - 07.2020
High School Diploma -
Irvin High School
Some College (No Degree) - Diagnostic Medical Sonography
El Paso Community College
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