Kimberly Perez-Ramirez
New Brunswick
Summary
Detail-oriented professional with expertise in enhancing operational workflows and customer interactions. Known for strong organizational skills and a commitment to achieving optimal performance in retail environments.
Overview
6
6
years of professional experience
Work History
Front End Associate
Total Wine & More
North Brunswick, NJ
10.2025 - Current
- Assisted customers in product selection, providing knowledgeable recommendations and enhancing shopping experience.
- Maintained organized product displays, ensuring compliance with store standards and improving visual appeal.
- Operated point-of-sale systems efficiently, processing transactions and managing cash register responsibilities accurately.
- Supported inventory management by restocking shelves and conducting regular stock checks to maintain optimal levels.
Customer Service Representative
Wawa
North Brunswick, NJ
10.2021 - 11.2025
- Delivered exceptional customer service by resolving inquiries and complaints promptly.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Maintained accurate cash handling practices, ensuring balanced registers at shift end.
- Streamlined inventory management processes to enhance product availability and reduce waste.
Front Desk Receptionist
ABST Law Offices
Wilmington, DE
02.2021 - 01.2023
- Facilitated accurate Spanish-English translations for diverse client interactions.
- Coordinated appointment scheduling for attorneys and clients, optimizing workflow and resource allocation.
- Maintained accurate client records using legal management software, enhancing data accessibility and integrity.
- Assisted with administrative tasks, including document preparation and filing, improving office organization.
Assistant Manager
Fashion By La Femme
New Brunswick, NJ
05.2020 - 01.2021
- Developed and implemented visual merchandising strategies to increase product visibility.
- Trained staff on inventory management systems to streamline stock control processes.
- Analyzed sales trends to inform promotional campaigns and boost store performance.
- Coordinated staff schedules to optimize coverage during peak shopping hours.
Education
MBA - Human Resources Management
Goldey-Beacom College
Wilmington, DE08-2026
Bachelor of Science - Business Management
Goldey-Beacom College
Wilmington, DE05-2024
Skills
- Customer service
- Time management
- Front-end performance optimization
- Fluent spanish
- Memory retention
- Certified Microsoft Word, Excel and proficient in Microsoft PowerPoint
Graduate Certificate Human Resource Management
You gain an understanding of the human resource role in organizations today and the importance of the strategic approach to human resource management.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Associate
Total Wine & More
10.2025 - Current
Customer Service Representative
Wawa
10.2021 - 11.2025
Front Desk Receptionist
ABST Law Offices
02.2021 - 01.2023
Assistant Manager
Fashion By La Femme
05.2020 - 01.2021
MBA - Human Resources Management
Goldey-Beacom College
Bachelor of Science - Business Management
Goldey-Beacom College