Kimberly Phelps
Asheboro,NC
Summary
Dedicated optical technician recognized for strong attention to detail and customer service skills. Experienced in pre-exam assessments and frame adjustments, ready to leverage expertise to improve patient outcomes and satisfaction.
Overview
3
3
years of professional experience
Work History
Optical Doctors Technician
Stanton Optical
Asheboro, North Carolina
02.2025 - Current
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Inspected ophthalmic frames to ensure proper alignment and fit.
- Performed ocular photography, optical IOP tonometry, and pre-exam data collection.
- Coordinated referrals to ophthalmologists for patients needing additional medical treatment.
Apprentice Optician
Americas Best Contacts And Eyeclasses
Grove City, Ohio
04.2024 - 10.2025
- Provided product knowledge to customers regarding frames, lens options, coatings, tints.
- Educated patients on vision insurance coverage and payment plans.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
- Corrected problems with frames through repair and adjustment techniques.
Front Office Specialist
Clarkson Eyecare
Columbus, Ohio
02.2023 - 04.2024
- Recorded and updated customer account information to ensure accuracy and reliability.
- Maintained comprehensive records of prescriptions, orders, and payments.
- Implemented office policies and procedures to enhance compliance and operational efficiency.
- Resolved customer complaints promptly to sustain positive client relationships.
Education
Criminal Justice
Randolph Community College
Skills
- Customer relationship management
- Sales strategy development
- Office administration
- Time management
- Staff training
- Optical product expertise
Timeline
Optical Doctors Technician
Stanton Optical
02.2025 - Current
Apprentice Optician
Americas Best Contacts And Eyeclasses
04.2024 - 10.2025
Front Office Specialist
Clarkson Eyecare
02.2023 - 04.2024
Criminal Justice
Randolph Community College
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