Jessie Phillips
Orlando,FL
Summary
Experienced professional with a strong background in customer service, patient care, and administrative support across the medical and retail sectors. Skilled in managing front office operations and enhancing customer satisfaction. Quick learner with a strong work ethic, eager to contribute to team success and organizational goals.
Overview
1
1
Certification
Work History
Optical Technician/ Medical Front Office
Remagin
Windermere, FL
2022 - 2025
- Supervised daily operations at the front desk, enhancing check-in processes, and customer satisfaction.
- Collaborated with staff to meet patient needs, ensuring smooth operations, and high satisfaction levels.
- Trained front desk staff in customer service protocols, improving team efficiency.
- Resolved guest inquiries promptly, enhancing the overall guest experience.
- Implemented procedures to enhance satisfaction, including AI development for patient communication.
Optical Technician/ Medical Front Office
Dr. Smith and Saracino
Camp Hill, PA
2017 - 2022
- Expedient in processing patient check-in/check-out, verifying insurance, and collecting third-party claims.
- Efficient in managing appointment scheduling, patient records, medical billing, and financial information.
- Improved fit of patients' glasses, and completed basic repairs.
- Provided guidance to customers on selecting eyewear according to their prescription requirements. Educated on lens options, contact fittings, and frame selection.
Guest Service Agent
European Wax Center
Mechanicsburg, PA
2014 - 2017
- Greeted and welcomed clients upon arrival at the waxing center.
- Provided detailed information about services and pricing to customers.
- Managed appointment scheduling using the center's booking system.
- Handled customer inquiries and resolved concerns effectively.
- Educated clients on post-waxing care for optimal results.
Education
Bachelor of Science - Business Administration
Shippensburg University
Shippensburg, PAMaster's - Business Administration
Phoenix University
Harrisburg, PASkills
- Team Leadership
- Accounting
- Insurance verification
- Electronic health records
- Customer relationship management
- Problem Solving
- Microsoft Office expert
Certification
- Certified Electronic Health Record Specialist (CEHRS), P4H3C5K8, National Healthcareer Association (NHA)
- Certified Medical Administrative Assistant (CMAA), E2X7P7G9, National Healthcareer Association (NHA)
- Basic Life Support
- HIPPA Certification
- OSHA Certification
References
Jess Ferrero, Current Supervisor, 321-217-1651
Dr. Saracino, Former Employer, 717-657-368
Timeline
Optical Technician/ Medical Front Office
Remagin
2022 - 2025
Optical Technician/ Medical Front Office
Dr. Smith and Saracino
2017 - 2022
Guest Service Agent
European Wax Center
2014 - 2017
Bachelor of Science - Business Administration
Shippensburg University
Master's - Business Administration
Phoenix University