Kimberly Piddington

Dynamic and results‑driven General Manager with 20 years of progressive hospitality leadership experience. Proven success in driving operational excellence, elevating guest satisfaction, and leading high‑performing teams across Front Office, Housekeeping, Maintenance, and Food & Beverage. Skilled in staff development, financial oversight, and strategic planning. Recognized for strong judgment, communication, and a deep understanding of hotel operations that consistently improves performance and profitability.Operational Leadership & Strategy

• Staff Training, Coaching & Development
• Cross‑Functional Team Management
• Budgeting, P&L Oversight & Forecasting
• Guest Satisfaction & Service Recovery
• Policy & Program Development
• Strong Communication & Relationship Building

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.

• Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
• Reviewed daily bookings, preparing guest rooms prior to arrival.
• Attended to customer needs, responding to questions, complaints and escalations.
• Maintained and troubleshot hotel property management systems.

• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Kept building entryway glass clean and polished for professional presentation.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.