Kimberly Pierce
Levittown,PA
Summary
Resourceful and personable Service Coordinator with solid background in coordinating and multi-tasking to accomplish goals for continuous flow of operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized with exceptional communication skills.
Overview
14
14
years of professional experience
Work History
Service Coordinator
Valley Oil Company
09.2018 - Current
- Managed and coordinated the service department by organizing the daily routine for multiple technicians.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
Sales Representative Manager
Cramer Bakery
02.2013 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations on products and service features and offerings.
Teacher
School District Of Philadelphia
01.2010 - 08.2012
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
Master of Science - Education
Capella University
Minneapolis, MN05.2013
Bachelor of Arts - Education
Holy Family University
Philadelphia, PA05.2008
Skills
- Individualized Service Schedule
- Accurate Recordkeeping
- Notetaking and Documentation
- Proficiency in Office Programs
- Strong Telephone Communication
Timeline
Service Coordinator
Valley Oil Company
09.2018 - Current
Sales Representative Manager
Cramer Bakery
02.2013 - 09.2018
Teacher
School District Of Philadelphia
01.2010 - 08.2012
Master of Science - Education
Capella University
Bachelor of Arts - Education
Holy Family University
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