Kimberly Polk
Summary
Proactive Cosmetologist/Aesthetician/Massage Therapist who is hardworking and passionate about connecting with people with 25 years experience in providing excellent customer service, teamwork, and punctuality. Expert in hospitality resulting in high client satisfaction and repeat business. I take great pride in being organized and dependable with an ability to manage multiple projects with a positive attitude and engaging personality bring reliability and exceptional service to any spa environment.
Overview
10
10
years of professional experience
Work History
Cosmetologist/Aesthetician/Massage Therapist
Hotel Effie Spa Lillana
01.2021 - Current
- Contributed to the spas success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Managed inventory effectively, ensuring that all necessary supplies are available while minimizing waste and costs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services
- Enhanced customer satisfaction by frequently addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Increased spa revenue by upselling additional treatments, products, and services to clients during appointments.
- Enhanced client satisfaction with personalized skincare routines, leading to repeat business and referrals.
- Educated clients about products and self-maintenance for at home hair and skincare needs.
Cosmetologist
Henderson Hotel and Spa
02.2016 - 09.2020
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Cosmetologist/Aesthetician
Creative Salon And Spa
05.2014 - 04.2017
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Massage Therapy
Soothing Arts Massage School
Santa Rosa Beach Fl07.2019
Cosmetology/Aesthetician - Cosmetology/ Aesthetician
Emerald Coast Technical College
DeFuniak Springs, FL05.2005
High School Diploma -
Peace River Valley Christian Academy
Arcadia, FL06.1993
Skills
- Friendly/ Clear Communication
- Strong Work Ethics
- Sanitation Practices
- Relationship Builder
- Issue Resolution
- CPR/AED Certified
- Problem-solving abilities
- Customer Service
- Forbes Standard Certified
- Reliability and punctuality
- Leadership Qualities
- Detail Oriented
Timeline
Cosmetologist/Aesthetician/Massage Therapist
Hotel Effie Spa Lillana
01.2021 - Current
Cosmetologist
Henderson Hotel and Spa
02.2016 - 09.2020
Cosmetologist/Aesthetician
Creative Salon And Spa
05.2014 - 04.2017
Massage Therapy
Soothing Arts Massage School
Cosmetology/Aesthetician - Cosmetology/ Aesthetician
Emerald Coast Technical College
High School Diploma -
Peace River Valley Christian Academy