Kimberly Popish
Draper,USA
Summary
Financial fraud investigator with over 16 years of expertise in minimizing financial losses and enhancing detection accuracy through advanced investigative techniques. Demonstrates strong leadership and problem-solving skills, effectively managing teams and collaborating with cross-functional groups to develop impactful strategies. Committed to fostering a culture of vigilance and continuous improvement, utilizing a comprehensive understanding of fraud patterns and risk assessment to protect customer interests and ensure security.
Overview
30
30
years of professional experience
Work History
Financial Fraud Investigator
DFS Credit Card/ Bank
West Valley City, Utah
01.2014 - 01.2025
- Investigate credit card fraud.
- Identify fraud patterns, enhancing detection accuracy and reducing false positives.
- Resolve fraud claims, improving customer trust and satisfaction.
- Manage lost/stolen fraud cases, minimizing financial loss.
- Address account takeovers, restoring account security swiftly.
- Engage with customers, providing clear communication and support.
Fraud Lead Escalations Team
DFS Credit Card/ Bank
West Valley, Utah
01.2014 - 01.2025
- Lead team handling fraud escalations, improving response time and reducing false positives.
- Enhanced fraud detection accuracy, minimizing financial losses and increasing customer trust.
- Collaborate with cross-functional teams to develop strategies, achieving measurable risk reduction.
- Analyze fraud patterns, implementing solutions that decreased fraudulent activity significantly.
- Resolving complex cases, fostering a culture of continuous improvement and vigilance.
- Investigate escalated fraud cases, achieving timely resolutions and significantly reducing potential losses.
New Account Applications Fraud
DFS Credit Card/ Bank
West Valley, Utah
01.2014 - 01.2025
- Analyze new account applications to prevent fraud.
- Collaborate with teams to enhance fraud detection systems, leading to improved security measures.
- Investigate suspicious activities, providing insights that improved fraud prevention strategies.
- Utilize data analytics to identify patterns in fraudulent applications, enhancing risk assessment.
BFU Lending Fraud Investigations
DFS Credit Card/ Bank
West Valley, Utah
01.2014 - 01.2025
- Conducted thorough fraud investigations, leading to the identification of fraudulent activities and the recovery of significant funds for the bank.
- Investigate lending fraud cases, achieving swift resolution and reducing financial loss.
- Collaborate with teams to enhance fraud detection systems, leading to improved accuracy.
- Analyze fraud patterns, identifying trends that inform preventative measures.
- Develop steps Strategy Teams to mitigate fraud risks, resulting in increased security.
Fraud Loss Prevention
Discover Financial Services Prime Option Mastercard
Sandy, Utah
01.1995 - 01.1999
- Conducted in-depth investigations on fraud claims, identifying patterns that enhanced customer protection and strengthened security measures.
- Collaborated with law enforcement to track fraudulent transactions, leading to successful arrests and a noticeable decrease in fraud incidents.
- Developed proactive monitoring techniques to detect potential fraud, resulting in substantial improvements in account security and customer trust.
Education
Jordan High School
95 Beetdigger Blvd Sandy, Utah 84070Skills
- Fraud Prevention Investigative Techniques
- Team Leadership
- Customer Service
- Risk Assessment
- Problem Solving
- Case Management
- Training Development
Personal Information
Title: Financial fraud investigator
Additional Information
BSA/AML
Patriot Act
Reg E
Reg Z
Identify Patterns
Timeline
Financial Fraud Investigator
DFS Credit Card/ Bank
01.2014 - 01.2025
Fraud Lead Escalations Team
DFS Credit Card/ Bank
01.2014 - 01.2025
New Account Applications Fraud
DFS Credit Card/ Bank
01.2014 - 01.2025
BFU Lending Fraud Investigations
DFS Credit Card/ Bank
01.2014 - 01.2025
Fraud Loss Prevention
Discover Financial Services Prime Option Mastercard
01.1995 - 01.1999
Jordan High School