Kimberly Popoff
Indianapolis,IN
Summary
Accomplished Investment Adviser Representative with a diverse background, transitioning from an Administrative Assistant in a small firm to a licensed CRPC Retirement Consultant at a publicly traded insurance company. Expertise includes leadership and service roles, demonstrating a strong commitment to client success and satisfaction. Actively seeking opportunities that leverage extensive knowledge and experience while fostering professional growth and enhancing client value. Dedicated professional driven by a passion for delivering exceptional financial guidance and support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retirement Consultant
Voya
01.2025 - Current
- Migration to Voya Financial Advisors Investor Channel from OneAmerica Retirement Division purchase by Voya 12/31/2024.
- Coordinated employer plan participant workflow of warm and inbound call leads, facilitating client relationship building through CRM organization tailored to client needs.
- Assist clients in understanding Voya employer plan specifics, benefits, guidelines, FINRA options and propose strategies focused on client best interests.
- Educated active participants through Be Ready incentive program on retirement planning, asset allocation strategy, social security, estate planning, etc.. Fostered ongoing financial conversations to address evolving participant needs.
- Performed KYC and risk tolerance evaluations to recommend appropriate Voya IRA options. Facilitated comprehensive support throughout Voya IRA application process from initiation to completion. Integrated ensemble teams to customize strategies based on individual client financial profiles.
- Dedicated to excellent customer experience shown through surveys, production and service metrics and goals.
IAR, Customer Concierge Manager, SR
OneAmerica
02.2018 - 12.2024
- Directed service sales and retention by leveraging warm leads, utilizing needs analysis to assist clients in making informed decisions based on current financial situations.
- Outline client employer plan attributes and guidelines, Finra4 options, and advisory recommendations.
- Deliver OneAmerica IRA solutions, supporting clients during application process and performing annual account reviews to cultivate enduring relationships.
Associate Financial Advisor
Wells Fargo Advisors FINET
07.2014 - 01.2018
- Trained, monitored, and evaluated performance for administrative and operational staff, recommending advancement or addressing productivity concerns to improve team efficiency
- Served as key contact for life insurance, annuities, and long term care research, proposals, and service, enhancing client satisfaction
- Made investment decisions for discretionary accounts in the absence of the financial advisor, ensuring continuity of portfolio management
- Organized educational seminars and implemented systematic marketing for clients/prospects, increasing client engagement
- Oversaw marketing development with website design/maintenance and provided creative direction for new logo design, strengthening brand presence
- Conducted comprehensive portfolio client reviews, including high net worth clients, and prepared all account review materials/proposals to support informed decision-making
- Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs, optimizing portfolio performance
- Acted as key contact for 300 households, contacting clients on a rotating schedule based on SLM and servicing all needs from operational to investment/financial education, improving client retention
Registered Account Administrator
Wells Fargo Advisors FINET
12.2013 - 07.2014
- Provided direct line of support to Branch Manager for operations, product research, compliance, licensing, correspondence, and outreach, streamlining branch processes
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, and risk tolerance, enabling development of tailored financial plans
- Created and implemented a policy/procedure/employee handbook, standardizing office operations and improving compliance
- Served as point of contact for insurance, long term care, and annuity research and proposals, enhancing client service delivery
Client Service Associate/Office Manager
Wells Fargo Advisors FINET
03.2013 - 12.2013
- Oversaw all office management responsibilities including accounts payable/receivable, inventory, property management, and hiring/termination/performance reviews for administrative staff, ensuring smooth operations
- Implemented SLM for book of $100MM AUM and successfully managed contact schedule from call rotations to account reviews, optimizing client communication
- Served as point of contact for client updates, including account information, life changes, referrals, uncovering outside assets, and implementing Envision to encompass the entire financial picture, increasing client satisfaction
- Supported Operational Manager with service requests, client correspondence/follow up, deposits, FSAP, and served as first point of contact for clients in the office and via phone, improving client experience
Skills
- Strengthening client partnerships
- Financial strategy development
- Strong interpersonal communication
- Licensed in Series 66, 7 and Life/Health Insurance
- CRPC obtained 2025, currently studying for Series 24
- Extensive operations experience
Certification
- CRPC, Chartered Retirement Planning Counselor,8/15/2025
- IN Life, Accident & Health License, 2015-01-01, Present
- FINRA Series 66, 2014-07-01, Present
- FINRA Series 7, 2013-12-01, Present
Timeline
Retirement Consultant
Voya
01.2025 - Current
IAR, Customer Concierge Manager, SR
OneAmerica
02.2018 - 12.2024
Associate Financial Advisor
Wells Fargo Advisors FINET
07.2014 - 01.2018
Registered Account Administrator
Wells Fargo Advisors FINET
12.2013 - 07.2014
Client Service Associate/Office Manager
Wells Fargo Advisors FINET
03.2013 - 12.2013
Willing To Relocate
Indianapolis, IN
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
- Availability: Indianapolis, IN
- Visa Status: Authorized to work in the US for any employer