Kimberly Profit
Fitchburg,MA
Summary
Experienced Manager with over 30 years of experience in the grocery business. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
127
127
years of professional experience
Work History
Center Store Manager
Hannaford Supermarket & Pharmacy
Marlborough, MA
01.2020 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Scheduled employees weekly shifts, taking into account customer traffic and employee strengths.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Deli/Seafood Manager
Hannaford Supermarket
Hudson, MA
09.2008 - Current
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
Bakery Manager
Hannaford Supermarket & Pharmacy
Clinton, MA
09.2005 - Current
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Customer Service Manager
Hannaford Supermarket & Pharmacy
Clinton, MA
09.2000 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Customer Service Desk Associate
Victory Supermarket
Fitchburg, MA
01.1987 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Cashier
Victory Supermarket
Fitchburg, MA
01.1986 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Business Administration And Management
UMASS Lowell
Lowell, MA06.1992
Skills
- Store Displays
- Sales Tracking
- Credit Card Transaction Processing
- Originality and Creativity
Accomplishments
- Achieved Department Manager of the Year 2021 through effectively Role Modeling Hannafords Core Values of Courage, Integrity, Teamwork, Humor & Care.
Timeline
Center Store Manager
Hannaford Supermarket & Pharmacy
01.2020 - Current
Deli/Seafood Manager
Hannaford Supermarket
09.2008 - Current
Bakery Manager
Hannaford Supermarket & Pharmacy
09.2005 - Current
Customer Service Manager
Hannaford Supermarket & Pharmacy
09.2000 - Current
Customer Service Desk Associate
Victory Supermarket
01.1987 - Current
Cashier
Victory Supermarket
01.1986 - Current
Bachelor of Arts - Business Administration And Management
UMASS Lowell
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