Kimberly Ramirez
Spring,TX
Summary
Dynamic leader with proven success in staff management and customer satisfaction. Excelled in employee training, mentoring, and implementing cost-saving measures, boosting efficiency and fostering a positive work environment. Skilled in conflict resolution and cash handling, significantly enhancing store performance and profitability.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
PLS Check Cashing
Houston, TX
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
General Manager
Pro-Lift Equipment
Cypress, TX
10.2021 - 10.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Cash America Pawnshop
Spring, TX
10.2018 - 10.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
General Manager
Little Caesars
Spring, TX
10.2013 - 10.2018
- Managed budget implementations, employee reviews, training, and, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Texas School of Business
Houston 2010
High School Diploma -
W.T.Hall Academy
Houston, TX06.2008
Skills
- Workplace Safety
- Staff Management
- Customer-Oriented
- Employee training and mentoring
- Cash handling expertise
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Schedule Management
- Positive Attitude
- Policy and Procedure Enforcement
- Flexible Schedule
- Bilingual
Languages
Spanish
Professional Working
Timeline
Shift Supervisor
PLS Check Cashing
10.2022 - Current
General Manager
Pro-Lift Equipment
10.2021 - 10.2022
Assistant Manager
Cash America Pawnshop
10.2018 - 10.2021
General Manager
Little Caesars
10.2013 - 10.2018
Texas School of Business
High School Diploma -
W.T.Hall Academy