Kimberly Ramirez
El Paso,TX
Summary
Experienced restaurant supervisor with a strong background in hospitality, sales, and customer
service. Skilled in managing teams, driving revenue, and optimizing restaurant operations.
Passionate about delivering exceptional guest experiences, increasing sales, and maintaining high
service standards in fast-paced environment
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Manager
West Texas Chophouse
El Paso
02.2025 - Current
- Assisted in daily operations and staff management at a busy steakhouse.
- Supported team in delivering high-quality customer service and dining experiences.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted with inventory control, order placement, and vendor relations to reduce waste and control costs.
- Handled cash deposits, POS transactions, and daily sales reporting with accuracy and integrity.
Supervisor/Lead Server/Bartender/Host/ Food Runner
Ambar Restaurant
El Paso
11.2021 - 01.2025
- Led a team of 20 employees, ensuring smooth restaurant operations during high-volume shifts.
- Assisted VIP guests with personalized service, ensuring their needs and preferences were met.
- Trained new servers on restaurant procedures, service standards, and sales techniques.
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.Managed inventory, placed orders, and reduced waste through effective stock control and cost management strategies.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed daily cash handling, closing procedures, and reconciliation of financial transactionsto maintain accuracy.
Server/ Bartender
Outback Steakhouse
El Paso, Texas
03.2021 - 01.2022
- Assisted guests with menu selections, offering recommendations and upselling high-margin items
- Provided exceptional customer service, ensuring a welcoming and enjoyable dining experience.
- Took customer orders, delivered food and beverages promptly, and addressed any special requests.
- Handled cash, processed payments, and balanced transactions accurately.
- Maintained cleanliness and organization of dining and bar areas.
- Managed multiple tables efficiently while maintaining attentiveness and accuracy in order-taking.
Host/Off-Premise Coordinator/ Food Runner
Ruth’s Chris Steakhouse
El Paso, Texas
11.2020 - 11.2021
- Greeted guests warmly, creating a welcoming atmosphere and setting the tone for an exceptional dining experience.
- Managed reservations and walk-ins, efficiently organizing seating to maximize table turnover while maintaining guest satisfaction.
- Provided personalized service to VIP guests, ensuring special accommodations, preferredseating, and seamless dining experiences.
- Communicated effectively with servers, bartenders, and kitchen staff to ensure smooth service flow and minimize wait times.
- Handled guest inquiries, provided menu recommendations, and informed customers about daily specials and promotions.
- Assisted with large parties and private dining events, ensuring seamless coordination and guest satifiscation
Customer Service Advisor
Mister Car Wash
El Paso, Tx
10.2018 - 05.2020
- Educated customers on product features and benefits to support sales efforts.
- Processed payments accurately according to company policies and procedures.
- Provided knowledgeable information to customers who had questions about how the carwash operated, addressing any doubts they had.
- Promoted our Unlimited Wash Club to customers and informed them about all the benefits it offers.
- Assisted in updating members' information in our system when they acquired a new vehicle or debit/credit card.
Education
Americas High School
El Paso, TxSome College (No Degree) - Business Administration And Management
El Paso Community College
El Paso, TXSkills
- Hospitality & Guest Relations
- Sales & Upselling Techniques
- Team Leadership & Supervision
- Customer Service Excellence
- Conflict Resolution & Problem-Solving
- Staff Training & Development
- Operational Efficiency & Workflow Improvement
- Effective Communication & Teamwork
- Bartending & Front-of-House Management
References
References available upon request.
Timeline
Assistant Manager
West Texas Chophouse
02.2025 - Current
Supervisor/Lead Server/Bartender/Host/ Food Runner
Ambar Restaurant
11.2021 - 01.2025
Server/ Bartender
Outback Steakhouse
03.2021 - 01.2022
Host/Off-Premise Coordinator/ Food Runner
Ruth’s Chris Steakhouse
11.2020 - 11.2021
Customer Service Advisor
Mister Car Wash
10.2018 - 05.2020
Americas High School
Some College (No Degree) - Business Administration And Management
El Paso Community College