Kimberly Ramirez
Cottonwood Heights
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
CNA
Riverway Assisted Living
South Jordan
04.2026 - Current
- Monitored and recorded vital signs for resident health assessments.
- Facilitated daily living activities and personal care to promote resident independence and comfort.
- Provided assistance with activities of daily living, including bathing, dressing, grooming, personal hygiene, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with range of motion exercises to promote mobility.
- Monitored resident food intake and output to ensure adherence to nutritional care plans.
- Educated residents on proper nutrition and hydration practices.
- Delivered companionship and emotional support to improve resident morale and overall well-being.
- Provided emotional support to family members during difficult times.
- Communicated effectively with families regarding resident care updates.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Trained new staff on caregiving procedures and best practices in assisted living.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted residents in preparing for activities and social programs.
Line Cook
Gordon Ramsay Burger
Las Vegas
06.2024 - 03.2026
- Prepared menu items according to restaurant standards and recipes
- Maintained strict food safety and sanitation procedures
- Worked efficiently in a fast-paced, high-volume kitchen environment
- Operated kitchen equipment efficiently while maintaining safety and cleanliness standards.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Executed proper techniques when preparing menu item ingredients.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Hostess/Food Runner
Applebee's Grill & Bar
Las Vegas
01.2023 - 06.2024
- Welcomed guests and created positive first impressions in high-volume restaurant environments.
- Communicated wait times to guests clearly and accurately.
- Maintained cleanliness and organization of the front area.
- Resolved guest concerns with professionalism and courtesy.
- Assisted servers in bussing tables when needed during busy periods.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted servers by relaying guest requests promptly.
- Provided menus to customers and answered questions regarding menu items.
- Took beverage orders and served drinks during peak meal times.
- Ensured compliance with health and safety regulations at all times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Assigned patrons to suitable tables according to server rotation.
- Assisted servers by restocking supplies and managing dining area cleanliness.
- Communicated effectively with team members to coordinate timely service.
- Adapted quickly to high-pressure situations during peak service hours.
Medical Receptionist/Front Desk
Pain Management and Endocrinology
Las Vegas
01.2021 - 01.2023
- Managed front desk operations in a busy specialty medical practice serving pain management and endocrinology patients
- Scheduled, confirmed, and coordinated patient appointments while maintaining provider calendars
- Performed patient check-in and check-out procedures and ensured accurate documentation
- Verified insurance coverage, collected patient information, and updated medical records
- Maintained electronic medical records while ensuring confidentiality and HIPAA compliance
- Managed multi-line phone system, addressing patient inquiries and directing calls to ensure effective communication.
- Assisted patients with paperwork, appointment changes, and billing-related questions
- Coordinated with medical staff to ensure efficient patient flow and daily clinic operations
- Greeted patients and ensured a welcoming environment in the clinic.
- Assisted in managing referral processes for additional specialist consultations.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
High School Diploma - Healthcare
East Career and Technical Academy
Las Vegas, NV 08.2018 - 05.2022
Skills
- Patient care
- Compassion and empathy
- Patient check-in/out
- HIPAA compliance
- Infection control procedures
- EMR/EHR management
- Indirect patient care
- Lifting and transferring
- Bathing assistance
- Dressing assistance
- Organization and Time Management
- Toileting assistance
- Wound care
- Monitoring fluids
- Positioning patients
- Care plan implementation
- Team collaboration
- Critical thinking
- Effective communication
- Confidentiality maintenance
- Clinical documentation
- Detail orientation
- Clerical support
- Conflict resolution
- Healthcare ethics
- Flow management
- Cleanliness standards
- Workstation cleanliness
- Food handling safety
- Allergen awareness
- Contamination control
- Front desk operations
- Multi-Line Phone Systems
- POS system operations
- Seating planning
- Appointment scheduling
- Insurance verification
- Customer relationship management
- Conflict de-escalation
- Prep work
- Client relations
- Organizational skills
- Payment processing
- Greeting guests
- Task prioritization
Current Position
CNA, Riverway Assisted Living
Timeline
CNA
Riverway Assisted Living
04.2026 - Current
Line Cook
Gordon Ramsay Burger
06.2024 - 03.2026
Hostess/Food Runner
Applebee's Grill & Bar
01.2023 - 06.2024
Medical Receptionist/Front Desk
Pain Management and Endocrinology
01.2021 - 01.2023
High School Diploma - Healthcare
East Career and Technical Academy
08.2018 - 05.2022