Kimberly Reams
Pine Bluff,AR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Arkansas Department Of Corrections
Pine Bluff, Arkansas
01.2022 - Current
- Experienced Correctional Officer with more than 2 years of experience monitoring, and supervising inmates within the correctional facility
- Skilled at emergency situations, Problem-solving, and documenting inmate behavior
- Security check ensuring safety of work environment
- supervise and observing inmates daily activities
- Inspect inmates daily living areas to maintain a sanitary environment
Administrative Assistant/Customer Service Representative
Rhodes Auto Brokers
Pine Bluff, AR
01.2016 - 01.2022
- Acted as the first point of contact for all customer inquiries, both in person and over the phone, providing detailed information about vehicles
- Facilitated customer communication via phone and email, ensuring timely and accurate responses.
- Resolved customer concerns and complaints by offering appropriate solutions and escalating issues when necessary, maintaining a positive relationship with customers
- Managed daily office tasks, including answering a high volume of calls, scheduling
- Managed and filed customer paperwork related to vehicle purchases
Cashier
Nic Nac
Pine Bluff, Arkansas
02.2019 - 01.2020
- Efficiently operated cash register, processed transactions, and provided excellent customer service in a fast-paced retail environment
- Maintained a clean and organized checkout area while assisting customers with product inquiries
- Collaborated with team members to ensure store operations ran smoothly and efficiently
- Demonstrated strong attention to detail, time management, and multitasking skills while adhering to store policies and procedures
- Demonstrated strong attention to detail, time Demonstrated strong attention to detail, time management, and multitasking skills while adhering to store policies and procedures, and multitasking skills while adhering to store policies and procedures
Education
Associate of Applied Science - Business Management
Southeast Arkansas College
Pine Bluff, Arkansas 05-2015
Skills
- Memo preparation
- Filing
- Research
- Strong problem solver
- Microsoft Word
- Phone call answering
- Appointment scheduling
- Customer service
- Negotiation
- Money handling
- Microsoft PowerPoint
- Positive and professional
- Empathy and patience
- Follow-up skills
- Problem-solving
Timeline
Correctional Officer
Arkansas Department Of Corrections
01.2022 - Current
Cashier
Nic Nac
02.2019 - 01.2020
Administrative Assistant/Customer Service Representative
Rhodes Auto Brokers
01.2016 - 01.2022
Associate of Applied Science - Business Management
Southeast Arkansas College