Kimberly Retana
BLOOMFIELD
Summary
Experienced with cash handling, customer service, and transaction processing. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
9
9
years of professional experience
Work History
Merchandiser/Service Order Writer
Mondelez International
2026.04 - Current
- Managed inventory levels to ensure product availability and freshness.
- Collaborated with sales teams to align merchandising strategies with promotional events.
- Developed product displays to enhance brand visibility in retail environments.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Ensured cleanliness and organization of work area to promote efficiency.
Cashier Receptionist
Dee's Auto Services
2018.11 - 2026.03
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and promptly addressed their needs to enhance shopping experience.
- Maintained balanced cash drawer, ensuring accuracy in financial transactions and accountability.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked and organized merchandise on shelves to ensure product availability.
- Trained new employees on cash handling procedures and customer service protocols.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Cultivated relationships with customers to foster loyalty and repeat business.
- New Jersey Lottery Retailer Training.
Kitchen Helper
The Old Canal Inn
2018.01 - 2018.06
- Supported food preparation and assembly, facilitating timely service during peak hours.
- Ensured cleanliness of kitchen equipment and workspaces, upholding health safety standards.
- Coordinated with chefs to stock ingredients and manage inventory, optimizing kitchen operations.
- Operated kitchen tools and appliances safely, adhering to operational procedures.
Education
CTP JOSÉ DANIEL FLORES ZAVALETA
San José, Costa RicaHigh School Diploma -
San Marcos Commercial Academy
San José, Costa Rica Skills
- Cash handling
- Cash register operation
- Cash drawer balancing
- Stocking procedures
- Customer service
- Customer relations
- Conflict resolution
- Multitasking skills
- Bilingual
- Vendor relations
- Professional courtesy
- Patience and empathy
- Work ethic
References
- Frank Durantino, 917-391-3973
- Mary Ann Durantino, Bookkeeping, 862-297-7554
- Natalia Granados, Customer Services, 862 384 5064
Languages
- Spanish
- English
Timeline
Merchandiser/Service Order Writer
Mondelez International
2026.04 - Current
Cashier Receptionist
Dee's Auto Services
2018.11 - 2026.03
Kitchen Helper
The Old Canal Inn
2018.01 - 2018.06
CTP JOSÉ DANIEL FLORES ZAVALETA
High School Diploma -
San Marcos Commercial Academy