Kimberly Reynolds
255 Carriage Circle ,MI
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at White Castle Restaurant. Proven ability to enhance guest engagement and maintain cleanliness standards, while effectively collaborating with team members to boost operational efficiency. Committed to delivering high-quality service and fostering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Team Member
White Castle Restaurant
Pontiac, MI
11.2024 - 07.2026
- Provided exceptional customer service by greeting and assisting guests promptly.
- Prepared food items according to established recipes and safety standards.
- Operated cash register efficiently, handling cash and credit transactions accurately.
- Maintained cleanliness of dining area and kitchen, ensuring compliance with health regulations.
- Collaborated with team members to ensure timely service during peak hours.
- Adapted quickly to changing menu items and promotions to enhance guest experience.
- Assisted in training new staff on operational procedures and customer service protocols.
- Monitored inventory levels and communicated needs for restocking supplies effectively.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Rideshare Driver
DoorDash
Pontiac, MI
08.2019 - 06.2024
- Navigated city routes efficiently to maximize timely passenger pickups and drop-offs.
- Maintained high customer satisfaction by providing courteous and professional service during rides.
- Utilized GPS technology for optimal route planning, resulting in reduced travel times.
- Managed vehicle maintenance to ensure safety and compliance with company standards.
- Assisted passengers with loading and unloading luggage, enhancing overall ride experience.
- Adapted quickly to changing traffic conditions, demonstrating strong problem-solving skills on the road.
- Communicated effectively with dispatch to confirm ride requests and address customer inquiries promptly.
- Collected feedback from passengers to identify areas for service improvement and enhance future experiences.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Adhered to all safety regulations and traffic laws while driving.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Processed payments for rides and provided accurate change when necessary.
- Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
- Navigated efficiently through heavy traffic, optimizing ride durations.
- Supported safe transportation initiatives within the rideshare community by attending driver training sessions regularly.
- Improved earnings through strategic scheduling during peak demand times.
- Achieved top driver status with consistent positive feedback from clients.
- Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
- Collaborated with other rideshare drivers to share best practices and safety tips.
- Offered insightful local recommendations, enhancing overall customer experience.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Utilized feedback from riders to improve service offerings continually.
- Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Remained calm and poised in emergent situations.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Responded with ease to sudden changes in routes and schedules.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed passengers during the journey and reported any suspicious behavior.
Rideshare Driver
Uber Eats
Pontiac, MI
10.2020 - 04.2024
- Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all food deliveries.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Recorded 36 deliveries
- Always five star performance on DoorDash, Lyft and Uber
- Always make sure the food was hot and fresh and delivered on time
Rideshare Driver
Lyft
Pontiac, MI
05.2020 - 04.2023
- Observed passengers during the journey and reported any suspicious behavior.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Responded with ease to sudden changes in routes and schedules.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed applicable traffic regulations and traffic laws.
- Delivered passengers to destinations safely and on time.
- Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
- Utilized feedback from riders to improve service offerings continually.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
- Achieved top driver status with consistent positive feedback from clients.
Education
GED -
Person Education Center
Redford, MI06.1992
Skills
Strong teamwork
Customer interaction
Cleaning and sanitizing
Taking orders
Order taking
Food preparation
Cleanliness standards
Kitchen support
Cleaning techniques
Verbal and written communication
Hygiene practices
Menu memorization
Salad and sandwich assembly
Strong work ethic
Customer service
Exceptional customer service
Guest engagement
Timeline
Restaurant Team Member
White Castle Restaurant
11.2024 - 07.2026
Rideshare Driver
Uber Eats
10.2020 - 04.2024
Rideshare Driver
Lyft
05.2020 - 04.2023
Rideshare Driver
DoorDash
08.2019 - 06.2024
GED -
Person Education Center