Conducted forensic interviews with children to gather accurate and reliable information.
Developed rapport with interview subjects to facilitate open communication and trust.
Reduced potential biases in interviews by adhering to best practices for neutral questioning methods that allow subjects to provide their own narratives without leading them towards specific responses or conclusions.
Multi-Disciplinary Team Case Review Specialist
Norma's House
Gonzales, TX
02.2025 - Current
Cultivate positive culture between team members
Review criminal and civil case updates, ongoing involvement of the child and family, and dispositions.
Monitor adherence to and relevance of working protocols
Child Protective Investigations Program Director
Texas Department of Family and Protective Service
Gonzales, TX
03.2021 - 06.2026
Led program development initiatives to enhance service delivery and improve client outcomes for five investigation units that covered 10 counties
Evaluated program effectiveness through data analysis, implementing improvements based on findings.
Collaborated with community stakeholders to strengthen partnerships and expand service reach.
Developed strategic plans aligning departmental goals with organizational objectives for improved efficiency.
Child Protective Investigations Supervisor
Texas Department of Family and Protective Services
Gonzales, TX
01.2008 - 03.2021
Supervised team of 7 investigators, ensuring compliance with state regulations and agency policies.
Implemented process improvements, increasing efficiency in service delivery and case resolution times.
Monitored performance metrics, providing feedback to staff and driving continuous improvement efforts.
Conducted regular performance evaluations, guiding professional development for team members through targeted coaching sessions.
Collaborated with community partners to align resources with client needs, enhancing service accessibility and support networks.
Managed crisis situations effectively, employing conflict resolution strategies to stabilize challenging cases and ensure client safety.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Bachelor of Science - Criminal Justice
Texas A & M University - Central Texas
Killeen, TX
Master of Science - Criminal Justice
Texas A & M University - Central Texas
Killeen, TX
08-1996
Timeline
Forensic Interviewer
Norma's House
02.2025 - Current
Multi-Disciplinary Team Case Review Specialist
Norma's House
02.2025 - Current
Child Protective Investigations Program Director
Texas Department of Family and Protective Service
03.2021 - 06.2026
Child Protective Investigations Supervisor
Texas Department of Family and Protective Services