Kimberly Rick
Rockville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
General Manager
Square Peg Pizzeria
East Hartford
08.2025 - Current
- Ensured compliance with health regulations and safety standards in the kitchen.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Oversaw cash handling processes and ensured accurate financial reporting daily.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily operations of a busy pizzeria ensuring smooth service flow.
Beverage Manager
Square Peg Pizzeria
06.2021 - Current
- Trained staff on beverage preparation and service standards.
- Developed new drink recipes to enhance menu offerings.
- Oversaw cleanliness and organization of beverage service areas.
- Assisted in creating promotional events featuring specialty drinks.
- Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
- Developed beverage menus and pricing structures for new restaurants.
- Set daily and weekly cleaning and equipment maintenance schedules.
Shift Lead
Square Peg Pizzeria
Storrs
10.2023 - 08.2025
Shift Lead
Square Peg Pizzeria
Vernon
03.2023 - 01.2025
- Supervised daily operations and staff performance during shifts.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
General Manager
Square Peg Pizzeria
Glastonbury
06.2021 - 03.2023
Bartender Shift Manager
Pancho Loco
Vernon
08.2008 - 05.2021
- Developed drink specials and seasonal menus to enhance customer experience.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
High School Diploma -
RHAM High School
Hebron06-2008
Some College (No Degree) - Mathematics
Eastern State University
Willimantic, CTSkills
- Compliance management
- Budgeting
- Inventory control
- Cash handling
- Employee training
- Customer relationship management
Timeline
General Manager
Square Peg Pizzeria
08.2025 - Current
Shift Lead
Square Peg Pizzeria
10.2023 - 08.2025
Shift Lead
Square Peg Pizzeria
03.2023 - 01.2025
Beverage Manager
Square Peg Pizzeria
06.2021 - Current
General Manager
Square Peg Pizzeria
06.2021 - 03.2023
Bartender Shift Manager
Pancho Loco
08.2008 - 05.2021
High School Diploma -
RHAM High School
Some College (No Degree) - Mathematics
Eastern State University