KIMBERLY RIGGS
Torrington
Summary
Dedicated Patient Care Coordinator with 20 years of healthcare experience. Communicates with patients to gather and document data and connect with healthcare resources. Assists patients in completing paperwork and understanding complex authorization processes.
Overview
39
39
years of professional experience
Work History
Unit Secretary
Hartford Healthcare -Charlotte Hungerford Hospital
Torrington CT
03.2023 - Current
- Managed patient admissions, ensuring accuracy and compliance with hospital protocols.
- Coordinated communication between departments to streamline patient care processes.
- Maintained electronic health records, enhancing data accessibility for medical staff.
- Facilitated scheduling of appointments and procedures, optimizing clinic workflows.
Authorization Specialist
Prime Healthcare
Avon Ct
09.2022 - Current
- Managed patient authorization processes to ensure compliance with insurance requirements.
- Collaborated with healthcare providers to gather necessary documentation for timely approvals.
- Reviewed and verified patient information to maintain accuracy in authorization requests.
- Developed and implemented streamlined workflows to enhance efficiency in authorization operations.
Patient Care Coordinator
Prohealth Physicians- Part of Optum
Farmington, Ct
05.2021 - 09.2022
- Answering and scheduling appointments for all Primary and Pediatric Offices
- Coordinated patient scheduling, ensuring optimal appointment flow and resource allocation.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Medical Receptionist
Prohealth Physicians- Express Care
Bristol, Ct
05.2015 - 05.2021
- Scheduled patient appointments, sent notifications, and handled rescheduling needs.
- Answered telephones, distributed mail and faxes, and prepared patient files.
- Scanned and filed patient information into medical records.
- Answered incoming calls and forwarded calls to appropriate destinations.
Medical Receptionist
Prohealth Physicians - Imagining Dept
Torrington, Ct
10.2010 - 05.2015
- Answered telephones, distributed mail and faxes, and prepared patient files.
- Obtained insurance verifications, pre-authorizations, and pre-determinations.
- Obtained and relayed information and messages in timely manner.
- Scheduled patient appointments, sent notifications, and handled rescheduling needs.
- Scanned and filed patient information into medical records.
- Prepared for next day's patients by pulling charts and making confirmation calls.
- Entered, verified, and updated patient information into systems.
- Answered incoming calls and forwarded calls to appropriate destinations.
Medical Receptionist
Prohealth Physicians
Litchfield, Ct
09.1994 - 01.2001
- Scheduled patient appointments, sent notifications, and handled rescheduling needs.
- Answered telephones, distributed mail and faxes, and prepared patient files.
- Prepared for next day's patients by pulling charts and making confirmation calls.
- Answered incoming calls and forwarded calls to appropriate destinations.
- Managed transactions and printed receipts for payments.
- Scanned and filed patient information into medical records.
- Kept updated knowledge of medical terminology to best classify procedures, understand physician notes, and answer patient questions.
- Balanced drawers and managed petty cash usage.
- Welcomed patients, pharmaceutical reps, and other visitors to doctor's office.
- Completed insurance and other claim forms.
Receptionist
Chiropractic Center
Winsted, Ct
10.1991 - 09.1994
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Picked up, organized, and wiped down reception regularly to keep area professional and clean.
- Answered telephone calls to provide information, take messages and set up appointments.
Purchasing Assistant/Receptionist
The County Group
Torrington, Ct
07.1987 - 09.1991
- Maintained computerized and manual records of purchased items, deliveries, costs, product performance, and inventories.
- Monitored the shipments to verify the on-time arrival of goods and proactively resolve delivery problems.
- Filled in for front desk receptionist, answering a multi line phone system
Education
High School Diploma - Business
Torrington High School
Torrington, Ct06.1987
Skills
- Healthcare system navigation
- Insurance verification
- Multitasking
- Patient documentation
- Customer service
- Strong organization
- Telephone reception
- Incoming call reception
- Appointment scheduling
- HIPAA compliance
- Unit secretary training
- EMR / EHR
- Patient scheduling expertise
- Professional telephone etiquette
- Medical billing
- Medical billing and coding
- Patient reception
- Phone reception
- Medical terminology proficiency
- Data entry
- Medical terminology
- Epic systems
- Scheduling tests and procedures
- Outpatient procedures
Timeline
Unit Secretary
Hartford Healthcare -Charlotte Hungerford Hospital
03.2023 - Current
Authorization Specialist
Prime Healthcare
09.2022 - Current
Patient Care Coordinator
Prohealth Physicians- Part of Optum
05.2021 - 09.2022
Medical Receptionist
Prohealth Physicians- Express Care
05.2015 - 05.2021
Medical Receptionist
Prohealth Physicians - Imagining Dept
10.2010 - 05.2015
Medical Receptionist
Prohealth Physicians
09.1994 - 01.2001
Receptionist
Chiropractic Center
10.1991 - 09.1994
Purchasing Assistant/Receptionist
The County Group
07.1987 - 09.1991
High School Diploma - Business
Torrington High School