Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kimberly Rivera

Houston,TX

Summary

Focused professional with strength in leadership. Proficient in leveraging critical thinking and time management to promote positive outcomes. Organized and motivated employee eager to work in various environments, with a desire to take on new challenges. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong abilities. Organized, quickly masters new skills, proactive and punctual with team-oriented mentality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatch YMS

FedEx:Ground
Cypress, TX
10.2021 - 11.2023
  • Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
  • Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
  • Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Created detailed reports of daily dispatching activities and submitted them to management.
  • Assisted commuters with navigating public transportation systems and schedules.
  • Provided detailed information about transit routes, transfers, fares, and other related services.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Certified Yard Switcher

FedEx
Cypress, Texas
06.2021 - 10.2021
  • Monitored the movement of railcars throughout the yard by radio communication.
  • Inspected all track switches for proper alignment prior to operation.
  • Operated locomotive to switch railroad cars in and out of industrial yards, on mainlines, and sidings.
  • Maintained records of car movements within the yard, such as car numbers, destinations, types of cargo.
  • Communicated with personnel via radios or telephones regarding switching instructions and changes in traffic patterns.
  • Ensured that all safety procedures were followed at all times while performing duties.
  • Followed proper safety protocols when handling hazardous materials like fuel oil or chemicals.
  • Enforced company policies pertaining to safety procedures when operating any type of machinery or vehicle.

Assistant Preschool Teacher

Katy's Early Childhood Enrichment Center
Katy, TX
03.2019 - 08.2021
  • Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
  • Taught children foundational skills in colors, shapes and letters.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Observed each child to help improve social, mental and behavioral competencies.
  • Supervised children inside and outside classrooms, during recess, lunch and naptime.
  • Provided appropriate environment for children ranging in ages 4 to 12.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Solved student behavioral issues according to building expectations and codes of conduct.

Bartender

Los Tios Mexican Restaurant
Houston , TX
04.2020 - 12.2020
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Monitored patron alcohol consumption to encourage safety.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Waitress, Host

TADS
Katy, TX
09.2018 - 11.2020
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Managed daily card and cash transactions, maintaining payment records.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.

Education

High School Diploma -

Cypress Lakes High School
Katy, TX
05.2017

Associate of Arts - Criminal Justice

Lone Star College System
Cypress, TX

Skills

  • Bilingual
  • Individual Instruction
  • Communication Skills
  • Paperwork Processing
  • Telephone Etiquette
  • Conflict Resolution
  • Positive Reinforcement
  • Problem-Solving
  • Multi-Subject Instruction
  • Time Management
  • Verbal and Written Communication
  • Multitasking and Prioritizing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • The Child Development Associate (CDA) - 2020
  • Yard Jockey Certification - 2021

Timeline

Dispatch YMS

FedEx:Ground
10.2021 - 11.2023

Certified Yard Switcher

FedEx
06.2021 - 10.2021

Bartender

Los Tios Mexican Restaurant
04.2020 - 12.2020

Assistant Preschool Teacher

Katy's Early Childhood Enrichment Center
03.2019 - 08.2021

Waitress, Host

TADS
09.2018 - 11.2020

High School Diploma -

Cypress Lakes High School

Associate of Arts - Criminal Justice

Lone Star College System

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Kimberly Rivera