KIMBERLY RIVERA
San Ramon,CA
Summary
Highly organized and disciplined administrative professional with a proven track record of providing comprehensive, executive-level support. Exceptional attention to detail and ability to efficiently manage multiple tasks. Consistently ensures the smooth operation of daily business activities. Adept at coordinating schedules, managing calendars, and prioritizing deadlines. Excels in creating efficient systems and processes that enhance productivity. Strong communication skills and proactive approach. Committed to delivering exceptional results while maintaining confidentiality and professionalism.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Cepheid
10.2021 - Current
- Enhanced executive efficiency by managing and prioritizing the CMO's daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Served as a trusted liaison between the CMO's office and internal departments, facilitating efficient collaboration on projects and initiatives.
- Coordinated high-level events with meticulous attention to detail, fostering strong relationships with clients and partners.
- Proactively identified potential issues or obstacles before they escalated, allowing for timely resolution or mitigation strategies implementation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Project Coordinator
ENGIE Services
01.2019 - 10.2021
- Extensively support and coordinate project activities throughout the complete lifecycle
- Process requests from subcontractors, track payroll processing, monitor regulatory compliance, and diligently handle project documentation such as permit applications
- Play an active role in supplier qualification process and provide results to Accounting and Legal departments
- Guide team in devising construction site safety plans, verify construction reports from subcontractors, organize project folders, and arrange printing and delivery of as-built drawings
- Track project closing with local permitting agencies or Division of the State Architect
- Support project closeout by consolidating documents for customer, preparing internal binders, collecting final lien releases from vendors and subcontractors, preparing final completion forms, and gathering customer training materials
Line Number Porting Project Coordinator
8x8, Inc.
01.2018 - 01.2019
- Executed line number porting projects while ensuring zero downtime for customers
- Partnered with global Local Exchange Carriers (LECs) to orchestrate phone number transfers
- Consistently met deadlines and go-live dates in concert with Project Managers
Solutions Consultant
8x8, Inc.
01.2016 - 01.2018
- Met with sales teams prior to deployment to gather critical information and generate detailed project plans with customers
- Determined deployment deadlines, supported onboarding activities, and coordinated training to streamline product adoption and acclimation
- Monitored project during deployment process and submitted progress reports
Customer Support Specialist
Square Inc.
01.2015 - 01.2016
- Provided comprehensive customer support by clarifying issues and expediting resolution to achieve and maintain peak levels of satisfaction and loyalty
- Accurately documented customer communication and corrective actions
- Leveraged training manuals and troubleshooting procedures to resolve customers' broad-based issues with hardware and software
- Seamlessly cooperated with technical staff and clients to define goals and objectives for system improvements and upgrades
Education
GED -
East Side San Jose Adult Education
San Jose, CA05-2021
Skills
- Microsoft Office
- Google Suite
- Concur
- Administrative support
- Schedule & calendar planning
- Project coordination
- Event planning and execution
- Travel coordination
- Document preparation
- Teamwork and collaboration
Languages
English
Spanish
Native or Bilingual
Timeline
Executive Assistant
Cepheid
10.2021 - Current
Project Coordinator
ENGIE Services
01.2019 - 10.2021
Line Number Porting Project Coordinator
8x8, Inc.
01.2018 - 01.2019
Solutions Consultant
8x8, Inc.
01.2016 - 01.2018
Customer Support Specialist
Square Inc.
01.2015 - 01.2016
GED -
East Side San Jose Adult Education
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