Kimberly Rivera
New Windsor,NY
Summary
Focused patient service representative with many years of experience supporting patients in healthcare settings. Extensive knowledge of Front Desk operations.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Patient Service Representative
Cornerstone Family Healthcare
Newburgh, New York
12.2013 - Current
- Greet patients as they arrive.
- Answer incoming calls
- Manage patient check-ins and check out
- Complete daily insurance verification and eligibility checks for patients.
- Scan completed forms, identification and insurance cards.
- Collect co-pays
- Create monthly PSR work schedule
- Complete Behavioral Health referrals.
Receptionist/Front Desk Supervisor
New Windsor Pediatrics
New Windsor
03.2007 - 11.2013
- Greeted patients upon arrival.
- Supervised front desk operations and ensured smooth patient check-in processes.
- Answered incoming calls.
- Managed staff schedules and coordinated daily assignments for efficient workflow.
- Handled patient inquiries and resolved issues with professionalism and care.
- Ordered and kept track of office supplies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Business Certificate - Executive Secretary
New York Business School
New York, NY 09.1983 - 02.1985
Skills
- Customer service
- Front desk supervision
- Front desk operations
- Attention to detail
Timeline
Patient Service Representative
Cornerstone Family Healthcare
12.2013 - Current
Receptionist/Front Desk Supervisor
New Windsor Pediatrics
03.2007 - 11.2013
Business Certificate - Executive Secretary
New York Business School
09.1983 - 02.1985