Kimberly Roberts
Edgewater,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Qurate Retail Group
06.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner
The Miele Farm
01.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Veterinary Technician
I Spy Frenchies
10.2021 - 12.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Education
Associate Degree of Science -
Daytona State College
Daytona Beach, FLNorfolk County Agricultural High School
Walpole, MASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Qurate Retail Group
06.2024 - Current
Veterinary Technician
I Spy Frenchies
10.2021 - 12.2022
Owner
The Miele Farm
01.2021 - Current
Associate Degree of Science -
Daytona State College
Norfolk County Agricultural High School
Similar Profiles
Andrea SetiaAndrea Setia
Customer Service Representative at Qurate Retail GroupCustomer Service Representative at Qurate Retail Group
Vijish VargheseVijish Varghese
Software Engineering Manager at Qurate Retail GroupSoftware Engineering Manager at Qurate Retail Group
Kelley SimmonsKelley Simmons
CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)CUSTOMER SERVICE REPRESENTATIVE at QURATE RETAIL GROUP (QVC)
Tinsae TadesseTinsae Tadesse
Account Payable Specialist at Qurate Retail GroupAccount Payable Specialist at Qurate Retail Group
TRISTAN INGRAMTRISTAN INGRAM
Police Officer at Edgewater Police DepartmentPolice Officer at Edgewater Police Department