Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Robertson

North Las Vegas,NV

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

FC Associate

Amazon Warehouse
09.2020 - Current
  • 2020 started at LAS 7 trained in pick within 3 months became AFM, within first year became Learning Ambassador explaining rules and policies that new associates follow when working at Amazon site, providing guidance to new associates in relation to their path, Cross trained in Count/ICQA, Pack (mix)
  • In March 2022 part of Away Team (traveling trainer) for VGT1,
  • Transferred to VGT1 in Stow March 2022
  • Cross trained in problem solve, Damage Land, ISS, and Decant
  • Transferred to Pack singles (mixed and smalls)
  • Followed procedures at all times for personal and team safety.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Operated pallet jacks to safely transport and manage materials to and from warehouse.

Lead Server, FOH Manager

Black And Blue Diner
10.2020 - 05.2022
  • Cash handling, Open and Closing procedures, Guest Satisfaction, Problem Solving, Inventory Management, Training, Advertisement, Food Safety, Waste Management
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Assistant Food and Beverage Manager

HMSHost Corporation
04.2019 - 04.2020
  • Assign work tasks and activities, prepare schedules and ensure that all shifts are covered
  • Prepared daily orders, ensures units are stocked with appropriate levels of product
  • Maintains awareness of all applicable brand standards
  • Maintain awareness of all federal, state and local sanitary, safety and health standards
  • Helps to utilizes associate's strengths and provides ongoing feedback
  • Uses judgement and discretion to resolve routine questions and problems and refers more complex issues to higher levels

Cross Trainer

Shack Shake
09.2015 - 04.2019
  • Cooking, Cleaning, Prepping and caring for the guest
  • Maintaining health department standards
  • Helping to improve the knowledge and standards of fellow team members
  • Continued training to develop my personal skills
  • Traveling to other states to help open and train team members on brand standards, guest services and basic knowledge.

Cashier & Stock Associate

Hobby Lobby
01.2015 - 11.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits and exchanges
  • Making sure all products are labeled, priced, faced and placed in the proper location for easy findings and great store appearance

Assistant Store Manager

Family Dollar Stores Inc
10.2012 - 12.2014
  • Setting employees schedules, Delegating work, Hiring and training of new staff members, Ensuring customers satisfaction, Assist Store manager, Concentrate on store productivity, Handling cash drops and deposits, Unloading freight efficiently and in a timely manner, Stock products, Multi task, Ensure cleanliness, Vendor management, Organized weekly sales reports for sales department to track products success, maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Preventing store loss using awareness, attention to detail and integrity

Deli Clerk

WinCo Foods
12.2011 - 11.2012
  • Customer Service, Stocking, Straighten and rotate deli, seafood and hot case items, Prepare sandwiches, salads etc., Clean and maintain equipment, Clean and sanitize department, Receive inventory

Multi Department Manager, Bakery and Deli Manager

Albertsons
07.2000 - 12.2011
  • Ensured compliance to all federal, local and state sanitation standards to maintain bakery, assisted customers inquiries and resolved problems faced, managed and received order for company and ensured sale according to company standards
  • Supervised department staff, monitored for customer service and day to day responsibilities, adhered to departments financial plan and budgets, worked to improve sales, profit, labor and inventory levels and expenses through sound business practices and quality management procedures.

Education

High School Diploma -

Cheyenne High School
North Las Vegas, NV
05.2000

Skills

  • Possess strong work ethic
  • Quick learner and excellent team player
  • Has 12 years of Management experience
  • Retail Experience
  • Warehouse Experience
  • ServeSafe Certified
  • MS Office
  • Computer Knowledge
  • All 3 work cards for Nevada
  • Work Prioritization
  • Merchandise Inspection
  • Shipping and Receiving
  • Cash handling

Timeline

Lead Server, FOH Manager

Black And Blue Diner
10.2020 - 05.2022

FC Associate

Amazon Warehouse
09.2020 - Current

Assistant Food and Beverage Manager

HMSHost Corporation
04.2019 - 04.2020

Cross Trainer

Shack Shake
09.2015 - 04.2019

Cashier & Stock Associate

Hobby Lobby
01.2015 - 11.2017

Assistant Store Manager

Family Dollar Stores Inc
10.2012 - 12.2014

Deli Clerk

WinCo Foods
12.2011 - 11.2012

Multi Department Manager, Bakery and Deli Manager

Albertsons
07.2000 - 12.2011

High School Diploma -

Cheyenne High School

Similar Profiles

CREATE PROFILE
Kimberly Robertson