Kimberly Robinson

Instacart Shopper

Instacart

10.2018 - Current

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Interacted with guests in friendly and knowledgeable way.
Managed timely and effective replacement of damaged or missing products.
Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Created and enforced detailed organization processes to increase quality and service standards.
Tracked substitutions and informed customers of changes.
Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
Developed professional relationships with customers to establish repeat business and increase trust.
Picked and packed order items.
Supported an inclusive shopping environment by accommodating special needs or accessibility requirements for diverse customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Safely and securely loaded items to prevent damage during transport.
Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
Increased customer satisfaction by providing timely and efficient grocery shopping services.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Followed orders precisely for correct items, sizes and quantities.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Summary

Overview

Work History

Instacart Shopper

Education

Bachelor of Arts - Business Administration And Management

Associate of Arts - Business Administration And Management

High School Diploma -

Skills

Certification

Timeline

Instacart Shopper

Bachelor of Arts - Business Administration And Management

Associate of Arts - Business Administration And Management

High School Diploma -

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